On April 11, 2011, the Federal Communications Commission's Consumer and Governmental Affairs Bureau (CGB) issued a Public Notice asking for comments on the kinds of "need for speed" information that will be most useful to consumers in choosing their Internet service. CGB notes that consumers may have very different needs for broadband service depending on what they use it for. Someone who uses the Web primarily for email, for example, may be well served by a smaller and less expensive service than an avid video viewer would need. Others, such as online gamers, may be especially concerned about factors like signal latency. Comments are due May 26, 2011 and replies June 16, 2011.
On June 1, 2010 the Federal Communications Commission asked for public comment on whether and how to pursue a measurement program for mobile broadband services given the growing significance of mobile internet access. Additionally, the seeks comment on how providers can improve voluntary self-reporting of network performance and coverage.
The Federal Communications Commission is seeking public input on the methodology SamKnows proposes to adopt to put more information in the hands of broadband consumers, promote meaningful competition, and generate more and better consumer choices.
The federal government should create an interagency working group to coordinate child online safety and literacy work, facilitate information sharing, ensure consistent messaging and outreach and evaluate the effectiveness of governmental efforts.
The federal government, led by the Federal Trade Commission, should put additional resources into combating identity theft and fraud and help consumers access and utilize those resources, including bolstering existing solutions such as OnGuard Online.
The Federal Communications Commission and Federal Trade Commission should jointly develop principles to require that customers provide informed consent before broadband service providers share certain types of information with third parties.