On March 3, 2011, the Federal Communications Commission proposed a set of reforms that will modernize and drive tougher accountability measures into the Lifeline/Link Up program. On August 5, 2011, the FCC released a Public Notice seeking further input. On September 26, 2011, the FCC's Wireline Competition Bureau (WCB) sought comment on a proposal for disbursing Universal Service Fund low income support to eligible telecommunications carriers (ETCs) based upon claims for reimbursement of actual support payments made, instead of projected claims for support.
On June 15, 2010, the Federal-State Joint Board on Universal Service invited comments on a review of the Federal Communications Commission's eligibility, verification, and outreach rules for the Lifeline and Link Up universal service programs, which currently provide discounts on telephone service for low-income customers.
Recommendation #98 FCC Chapter: 9.13 The National Telecommunications and Information Administration should establish a National Broadband Clearinghouse to promote best practices and information sharing.