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Submitted: January 23, 2006 - 10:49am
Last updated: February 21, 2008 - 12:25am
Last updated: February 21, 2008 - 12:25am
[SOURCE: New York Times, AUTHOR: David Carr]
[Commentary] Feedback, as any rock guitarist can tell you, is not always a pleasant-sounding thing. Finding an appropriate way to feature and moderate comments from the reading public is challenging not just for the old-line media, but for many of the Web's most robust destinations. The trouble with a community built of one-way e-mail messages posing as two-way communication is that when people can say anything, they frequently do.
http://www.nytimes.com/2006/01/23/business/media/23carr.html?pagewanted=all
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