Just 14% Of Internet Customers Disappointed With Speeds: J.D. Power

Internet service providers meet or exceed 86% of customers' expectations for speed, which is a key indicator of overall satisfaction with the service, according to J.D. Power & Associates' annual study of residential Internet service customers.

According to the 2011 study, 69% of consumers said they received expected speeds from their ISP while 17% said speeds were better than expected. The remaining 14% said their Internet speeds were below expectations. Satisfaction among customers who consider their Internet speed better than expected averages 755 on a 1,000-point scale, which is 129 index points higher than the overall average, J.D. Power found.