Originally published: December 6, 2012
Last updated: December 6, 2012 - 10:17pm
Google said it stopped offering its suite of Web-based software for businesses—known as Google Apps—free of charge to groups of 10 or fewer users, as it moves to generate revenue from previously free services.
The move shows a renewed focus by Google on serving small businesses, which have long been the sweet spot for Google Apps. The Web-based software competes with Microsoft's Office software and Exchange email service. Sundar Pichai, Google's senior vice president in charge of Google Apps, said Google wants to provide small businesses that use the free version of the software with dedicated customer support—something only paying customers currently get. "We're not serving them well," he said of the free users.
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