Why Is Verizon Reviewing Smartphone Apps?

David Samberg, a Verizon spokesman, said that it behooved the company to inform customers on how apps affect their smartphones because an app that behaves badly can detract from the entire customer experience. And dissatisfied customers might complain to the carrier, not the app maker. “If you have a problem and your data usage is through the roof, the app developer isn’t going to get that phone call,” he said. “Verizon is going to get that phone call.” “We don’t want there to be any surprises,” he added. “We want people to be educated on what they’re downloading and how it’s going to affect their device.”