Giving Consumers Greater Access to FCC Complaint Data

Greater transparency is one of the goals of our Consumer Help Center, which for over a year now has been the FCC’s primary online destination for learning about consumer telecommunications issues, filing informal consumer complaints and finding out what other consumers are concerned about. In keeping with that commitment, we have made more and more consumer-complaint data publicly available through the Consumer Help Center – publishing weekly updates to a variety of charts, maps and spreadsheets. All the while, though, we’ve had something more in mind: handing the keys to the data directly to the public. And so, we’re pleased to unveil our new Consumer Complaint Data Center, which will make available granular complaint data that is automatically updated daily, resulting in more up-to-date data being made available to the public.

The new Consumer Complaint Data Center will integrate charts, maps and search features with an online database of granular complaint data. Now, anyone can access this detailed data, create dynamic visualizations and download the charts, graphs and maps. The new Complaint Data Center also incorporates a responsive design – automatically resizing for display on mobile devices such as phones, tablets and laptops.