When Technology Fails
Submitted: November 17, 2008 - 8:36am
Last updated: November 17, 2008 - 8:36am
Last updated: November 17, 2008 - 8:36am
Authors:
John Horrigan Sydney Jones
Half (48%) of tech users need help from others in getting new devices and services to work, and many experience tech outages when there is a glitch with their home Internet connection, computer, or cell phone. Coping with these failures is a hassle for many tech users and helps to distance them from technology use.
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