Last updated: February 2, 2009 - 10:22pm
When President Barack Obama signed an executive order instructing federal agencies to disseminate more information online and open more channels for feedback, the media duly applauded while good-government groups breathed a sigh of relief. But agencies are already using social media; most just haven't been successful. Bureaucratic inefficiency is partly to blame, as are a handful of outdated and inflexible laws. Still, the biggest problem facing most agencies isn't the trap of outdated regulations but the failure to attract an audience.
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