Smartphone Users Hate The Game, Not The Player

A new consumer survey of smartphones confirms what many iPhone owners will readily tell you -- that they love the device but hate the wireless service it's paired with. Based on a 100-point scale, the iPhone was rated highest in customer satisfaction with a score of 83, followed by the Palm Pre and T-Mobile G1, both at 77, according to the study by market research firm CFI Group. Rounding out the top five were the BlackBerry (73) and Palm Treo (70). Phones running on the Symbian and Windows Mobile operating systems were grouped in an "others" category, each with a score of 66. Among carriers powering smartphones, AT&T rated the lowest, earning a score of 69 from iPhone users, and 73 from all other customers.