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Submitted: October 7, 2009 - 5:31pm
Originally published: October 7, 2009
Last updated: October 7, 2009 - 5:32pm
Originally published: October 7, 2009
Last updated: October 7, 2009 - 5:32pm
Source:
Multichannel News
Author:
Todd Spangler
Most major cable operators continue to fall short on customer satisfaction compared with satellite and phone company TV services, according to J.D. Power and Associates' 2009 television service satisfaction survey. AT&T U-verse TV had the top score in the West and South regions for the second year in a row, and Verizon's FiOS TV took the crown in the East, also for a second consecutive year. Overbuilder WideOpenWest ranked highest in the North Central region. By contrast, Comcast, Time Warner Cable and Charter Communications turned in below-average scores in all four regions.
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