Government breaks new ground in Web site satisfaction

Public satisfaction with federal Web sites has reached a record high, according to Tuesday's release of the University of Michigan's American Customer Satisfaction Index for e-government. Overall e-government satisfaction, which the university has measured quarterly since 2003, increased 2.2 percent between the second and third quarters of 2009, from 73.6 points to 75.2 points on a scale of 100. Researchers attributed the all-time high mostly to long-term investments in site maintenance and to measuring satisfaction. Efforts by the tech-savvy president were less of a factor, according to the study.