Public satisfaction with federal Web sites increased in 2009

Citizen satisfaction with federal Web sites increased significantly in 2009, indicating that efforts by the Obama administration to increase transparency in government are getting noticed, according to a new report.

For the last quarter of 2009, more than 250,000 citizens surveyed gave federal Web sites a satisfaction rating of 75.2 out of 100 points, according to a report released by ForeSee Results, a market research firm that issues quarterly reports on public opinion about federal Web sites in conjunction with the American Customer Satisfaction Index. Survey respondents also awarded federal Web sites a satisfaction rating of 75.2 for the third quarter of 2009. This is a slight increase from the 73.6 satisfaction rating federal Web sites earned in the first and second quarters of 2009.