Fiber Subscribers Are Happiest With Broadband, TV: Survey

People with fiber-to-the-home (FTTH) Internet services report higher satisfaction rates than consumers with cable-modem and DSL services, and FTTH video services similarly beat out satellite and cable TV, according to a survey commissioned by trade group Fiber-to-the-Home Council.

About 71% of FTTH subscribers said they are "very satisfied" with their Internet service, compared with 53% of cable-modem subscribers and 52% of DSL users. Asked about high definition television service, 73% of FTTH TV subscribers said they are "very satisfied," compared with 61% for satellite TV customers and 45% for cable. The survey, conducted by research firm RVA LLC in April and May 2010, polled 1,000 FTTH subscribers and 600 DSL and cable-modem subscribers drawn randomly from an online panel of more than 50,000 consumers.