Follow up on this event's outcomes through the related Headlines linked below to or skip to the event data.
This event has passed.
Avoiding Cell Phone Bill Shock
Center for American Progress
October 13, 2010
12:00pm - 1:00pm
Cell phones, smart phones, and other mobile devices are increasingly an essential part of Americans' everyday lives. But as minutes, messages, and megabytes quickly add up, avoiding "bill shock"—a sudden, unexpected increase in your monthly mobile bill—can be a challenge. According to a recent survey by the Federal Communications Commission, one in six mobile users—30 million Americans—have experienced bill shock. More than half those consumers saw an increase of $50 or more, but few were alerted by their mobile phone company—before or after the bill arrived.
FCC Chairman Julius Genachowski will join Sarah Rosen Wartell from the Center for American Progress to discuss his consumer agenda, including the proactive steps that the agency is taking to empower consumers with simple solutions for avoiding bill shock. At the event, the chairman will outline the findings of a new FCC paper on bill shock and hear directly from consumers who have experienced an unexpected increase in their mobile bills. The Center for America Progress's Doing What Works program seeks to find ways that government can embrace new technologies to achieve their objectives, such as empowering consumers to make smart choices.
Julius Genachowski, Chairman, Federal Communications Commission
Sarah Rosen Wartell, Executive Vice President, Center for American Progress
A light lunch will be served at 11:30 a.m.
- Genachowski Touts 'Bill Shock' Proposal
- FCC Proposes Rules to Help Mobile Phone Users Avoid "Bill Shock"
- Consumers Experience Mobile Bill Shock and Confusion About Early Termination Fees
- FCC Open Meeting (Oct w/summary)
- Hearing on H.R. 3035, The Mobile Informational Call Act of 2011
- Sen Udall encourages FCC to make 'bill shock' rules
- Generation M2: Media in the Lives of 8- to 18-Year-Olds
- Denying Bill Shock by Distorting the Facts
- Bill Shock Is an Unnecessary Evil
- Bill shock and awe coming next week
- Half of adult cell phone owners have apps on their phones
- Cell phones and American adults
- The Looming Spectrum Crunch: How Will it Affect Consumer Wireless Services?
- Privacy and Data Management on Mobile Devices
- Teens and Mobile Phones Over the Past Five Years