Ofcom Report Finds Growing Dissatisfaction with Broadband ISP Speeds

Ofcom’s fifth annual report on the consumer experience of telecoms, the Internet and digital broadcasting discusses the results of research which measured how well consumers have fared over the past year in their use of these services.

Key findings include:

• Increases in take-up levels across all communications services, except fixed line
• Consumer awareness of choice in communications services varies by market
• Switching levels have remained stable across most markets while levels of engagement are falling in all but the broadband and TV markets
• An improvement in a number of areas of consumer complaints
• While fixed-line mis-selling, silent calls and customer service continue to be the main complaint generators, there have been significant developments in these areas in 2010