Guardian, The

The interests of a significant minority are neglected as everyday tasks are done via smartphones and tablets

On the eve of this week’s rail strikes, it was reported that industry bosses are planning to phase out paper train tickets and shut almost 1,000 station ticket offices in England. The government says nothing has been decided. But the transport secretary, Grant Shapps, has made no secret of his desire to see savings delivered in this way; some stations, Mr Shapps likes to point out, sell only a handful of tickets each week and the vast majority of transactions have moved online.