March 2011

The Battle for Unified Communications Heats Up

Last week, a flurry of announcements about IM, chat and group messaging services preceded the coming showdown at SXSW next week. Startups like GroupMe and Yobongo will try to make their name there, just like Foursquare and Twitter did in years past. Synchronous communications (such as mobile group chat) are the latest battleground in the war over unified communications, but no matter how clever and fun those apps are, they’re not the real contenders. Rather, technology platform players like Google, Microsoft and Facebook are fighting to see what company supplies a user’s communications control panel — and a scrappy Skype can't be ignored either.

A successful communications control panel will integrate three key components: Universal communications channels, Content management, and Presence management.

NTCA offers alternatives to proposed Universal Service reforms

The Federal Communications Commission should take a “surgical” approach toward Universal Service reforms, said Mike Romano, senior vice president of policy for the National Telecommunications Cooperative Association.

As policymakers undertake the process of transitioning today’s voice-focused Universal Service and access charge system to focus on broadband deployment, for example, Romano said they should recognize that “rural telcos have already done a terrific job of using funds for this purpose today.” Romano also noted that the rate of return system has worked well to support broadband deployment and Romano suggested that policymakers should tweak the ROR system rather than “throw it away altogether.” Not surprisingly, Romano also argued that attempts to restrain the size of the Universal Service fund shouldn't be based on arbitrary caps. Although the overall size of the high-cost fund has grown sharply in recent years, he argued that the growth in payments to small rural telcos has seen a compound annual growth rate of only 3%.

Cartoon Characters Neutralize Healthful Cereal Messages

It probably comes as no surprise to most parents that kids prefer the taste of cereals marketed with popular cartoon characters. But a new study suggests that a box sporting Shrek or Dora the Explorer may also make children forget their reservations about unhealthful foods.

Researchers at the University of Pennsylvania's Annenberg School of Communication gave 80 kids (ages 4-6) an unfamiliar looking cereal from a box labeled either "Healthy Bits" or "Sugar Bits." Half the boxes were decorated with cartoon penguins; the other half weren't. After seeing the box and tasting the cereal, the kids rated the cereals on a scale of 1 to 5 smiley faces. To the researchers' surprise, the kids universally liked the Healthy Bits. Penguin or not, it earned about 4.5 smileys. Even more surprising, they rated the cereal labeled Sugar Bits significantly lower — less than 3 smileys — when it came from an undecorated box. The results appear in the March issue of the journal Archives of Pediatric and Adolescent Medicine.

EarthLink Completes Phase I of Eastern Tennessee Middle Mile Fiber Broadband Project

EarthLink announced the completion of Phase I of the Eastern Tennessee Middle Mile Fiber Broadband Project by its business communications segment EarthLink Business.

In March of 2010, DeltaCom, Inc., now an EarthLink Business company, was awarded the $9.4 million in federal stimulus funding by the American Recovery and Reinvestment Act (ARRA) through the Broadband Technology Opportunity Program (BTOP) to enable the network expansion. The Phase I network expansion includes a 343-mile overbuild of an existing diverse fiber optic route from Nashville to Knoxville and the addition of a new diverse fiber optic route from Knoxville to Chattanooga. This network expansion is now ready for wholesale SONET intercity transport service. Deployment of a new diverse fiber optic route from Knoxville to Blountville is underway and targeted to be ready for SONET transport service by the end of the first quarter of 2011.

The final phase of the project, targeted for completion in the third quarter of 2011, includes the addition of five new interconnection points, including Cookeville, Oak Ridge, Cleveland, Sweetwater and Morristown, Tennessee. These communities are located in counties designated as underserved by Connected Tennessee, an independent non-profit organization that develops and implements effective strategies for technology deployment, use and literacy in Tennessee. The new network will not only enable broadband access for a number of core community institutions, including education and healthcare providers, but also allow Internet service providers to connect to the EarthLink network for intercity transport service. Combined with recent corporate acquisitions, this fiber broadband expansion also allows EarthLink Business to further expand network coverage and continue to build nationwide connectivity for businesses with locations across the US. When complete, this Federal grant funded project will comprise a fiber optic network of more than 500 miles in Eastern Tennessee which will provide middle mile broadband services to carrier customers, community anchor institutions, and last mile service providers in speeds up to 10Gbps.

AT&T dares cable companies to cut cable with Wi-Fi STB

The Cisco ISB7005 for AT&T U-Verse cleared the Federal Communications Commission. This is the first set-top box that IMS Research has observed beyond those from the Turkish company AirTies that is designed to receive pay-TV over a Wi-Fi interface. Stephen Froehlich, a senior analyst with IMS Research's Consumer Electronics group states, "AT&T appears to be using the extreme compression of their video as a competitive advantage. U-Verse's comparatively low HD video bitrates are allowing them to use a relatively inexpensive 2x2 dual-band 802.11n Wi-Fi radio based on the BRCM4717 for this application. Our preliminary analysis is that AT&T can use such a simple design because its HD video is encoded at approximately 5 Mbps compared to 5-8 Mbps for HDTV over satellite and 16 Mbps for HDTV over cable. This means that the satellite and especially the cable providers will need far more elaborate wireless solutions to enable them to stream video over a wireless network."

A Vaster Wasteland

[Commentary] Fifty years ago, I stood before the annual convention of the National Association of Broadcasters for my inaugural public address as President Kennedy’s chairman of the Federal Communications Commission. My first objective in the job was to clean up the agency and the industry, which before I arrived had been embroiled in quiz-show, payola, and agency scandals. My second was to expand choice for viewers, by advancing new technologies in the belief that more choice would result in more and better content. My objective at the convention was to tell broadcasters that the FCC would enforce the law’s requirement that they serve the public interest in return for their free and exclusive use of the publicly owned airwaves. Too much existing programming, I said, was little more than “a procession of game shows violence, sadism, murder, Western bad men, Western good men, private eyes, gangsters, more violence, and cartoons.” Television, I said, was too often a “vast wasteland.”

But those were not the two words I intended to be remembered. The two words I wanted to endure were public interest. To me that meant, as it still means, that we should constantly ask: What can communications do for our country? For the common good? For the American people? The next 50 years will see even more technological miracles, including the marriage of computers, television, telephony, and the Internet. What we need, to accompany these changes, are critical choices about the values we want to build into our 21st-century communications system -- and the public policies to support them.

I believe we should commit to six goals in the next 50 years.

  1. Expand freedom, in order to strengthen editorial independence in news and information.
  2. Use new communications technologies to improve and extend the benefits of education at all levels, preschool through postgraduate.
  3. Use new technologies to improve and extend the reach of our health-care system.
  4. The nation’s communications infrastructure for public safety and local and national security is a dangerous disgrace -- Congress and the FCC must build and maintain a new and secure communications network as a national-security priority.
  5. We need to give greater support to public radio and public television. Both have been starved for funds for decades, and yet in many communities they are essential sources of local news and information -- particularly public radio, which is relatively inexpensive to produce and distribute and is a valuable source of professionally reported news for millions of Americans.
  6. If over-the-air television is to survive as a licensed service operating in the public interest, we must make better use of it in our politics.

Learning to Love the (Shallow, Divisive, Unreliable) New Media

Everyone from President Obama to Ted Koppel is bemoaning a decline in journalistic substance, seriousness, and sense of proportion. But the author, a longtime advocate of these values, takes a journey through the digital-media world and concludes there isn't any point in defending the old ways. Consumer-obsessed, sensationalist, and passionate about their work, digital upstarts are undermining the old media -- and they may also be pointing the way to a brighter future.

Keep funding PBS

[Commentary] Republicans in the U.S. House placed financing for the Corporation for Public Broadcasting on the chopping block a few weeks ago, passing a bill that would cut all funding for public TV and radio stations across the country. While we appreciate the need for fiscal responsibility, the continuation of a common cultural touchstone justifies the expense. Considering the millions of Americans who benefit from public programming, the annual contribution of $1.35 per person doesn't seem like a bad investment.

Review of recent studies shows predominantly positive results for health information technology

A study completed by the Office of the National Coordinator for Health Information Technology (ONC) and published in the journal Health Affairs finds growing evidence of the benefits of health information technology (HIT).

Using methods that were employed by two previous independent reviews, the new study finds that 92 percent of articles on HIT reached conclusions that showed overall positive effects of HIT on key aspects of care including quality and efficiency of health care. In addition, the study finds increasing evidence of benefits for all health care providers, not just the larger health IT “leader” organizations (i.e., early adopters of HIT) that have provided much of the data regarding experience with HIT in the past. The previous reviews identified a gap between “leaders” and non-leaders in demonstrating benefits from HIT. The review included articles published from July 2007 up to February 2010, following up on earlier reviews of articles from 1995 to 2004 and from 2004 to 2007. This latest review initially surveyed more than 4,000 peer-reviewed articles, of which 154 were found qualified for the parameters of the study, a number similar to the previous efforts. The current review found positive results in 96 of the articles (62 percent), and mixed but predominantly positive results in 46 other articles (30 percent). Ten articles were found to have negative or mixed-negative results. In addition to quality and efficiency of care, the authors categorized additional outcomes including access to care, preventive care, care process, patient safety, and provider or patient satisfaction. The review also reflected a new balance of evidence between HIT “leader” organizations and other entities, especially smaller medical practices. In previous years, much evidence has come from the “leaders.” The current review shows increased evidence of benefits for others as well.

Libya Again Dominates the News

For the past six weeks, the U.S. mainstream news media have been consumed by two stories. From January 24 (when Egyptian protests erupted) through March 6, Mideast turmoil (34%) and the U.S. economy (18%) have made up more than half of the coverage in the mainstream media studied by the Pew Research Center’s Project for Excellence in Journalism.

During that time, no other subject has filled more than 3% of the newshole, according to PEJ’s News Coverage Index. The last time we saw two stories command the news agenda for a lengthy period was the eight weeks from September 6, 2010 to October 31, 2010 when the midterm elections filled 28% of the newshole, the economy accounted for another 12% and no other story registered at more than 3%. Last week, from February 28-March 6, the continuing unrest in the Middle East accounted for nearly a third (32%) of the newshole studied. Almost 90% of that coverage involved the fighting in Libya as forces loyal to Muammar Gaddafi unleashed counterattacks against anti-government rebels. And Gaddafi’s ability to cling to power in the face of widespread resistance became a significant storyline as the media began to address the difficult and potentially divisive issue of whether the U.S. ought to intervene more directly in the fighting. This marks the fifth time in the past six weeks that the situation in the Mideast has been the No. 1 story.