Verizon told the New York City Council during a hearing that it has met its obligations of homes passed with FTTH and that property owner disputes have hampered its ability to reach a number of potential customers. Verizon told city councilors that one of the key challenges it has faced in delivering service to more customers is getting permission from property owners and landlords to extend its fiber network infrastructure into their facilities.
Unlike the cable operators, which were able to enjoy a monopoly on the city's video services markets, Verizon has faced a number of uncooperative building owners. "The incumbents likely faced far less opposition from apartment building owner/managers than Verizon now faces," Verizon said. "This is because a building that denied access to the incumbents would not receive any cable television service at that time, whereas residents in buildings that deny access to Verizon today will in most cases simply not have the benefit of a second provider in the building." Verizon said that requests for FiOS service were delayed or turned down because it could not get access to the property.
Update from ars technica:
Verizon reps Leecia Eve and Kevin Service stated at the hearing that Verizon has unquestionably met its promise to "pass" all households in the five-borough area, which essentially means extending the fiber so that a building could theoretically then be connected to the network.
As one council member pointed out, that's like installing water pipes but not hooking them up to individual apartments: the water's flowing on by, but no one can actually drink it.
"We consider it to be passed if we're within the realm of substantial fiber placement," Service said when pressed on how the term is actually defined. "I'm not a lawyer, but here's what I would say: we're passed if, when we get the request for service and have the necessary rights of way, what we have left to do does not create a delay in bringing service to that customer. Under that Kevin Service Definition, we've passed every household."