Clearwire Outsources Support to TeleTech

Clearwire is outsourcing day-to-day customer care to TeleTech Holdings, shifting about 700 employees to the company, in its latest move to cut costs.

The national WiMax service provider has been trying to reduce its operating expenses over the past several months as it continues to post large losses. Last year Clearwire announced layoffs of 15 percent of its workforce, and last month it outsourced management of its network to Ericsson for the next seven years. About 700 Clearwire customer care workers based in Las Vegas and in Milton, Florida, will become TeleTech employees, Clearwire said. The company will keep about 180 employees across the two locations to handle back-office tasks such as operations and workforce management. Clearwire said the change will increase efficiencies and reduce costs and will be transparent to subscribers. TeleTech is a global outsourcing company based in Englewood, Colorado.