Cluing in AT&T to its own rules

[Commentary] A customer who sought to modify an iPhone to work overseas -- while also maintaining the phone's domestic plan -- was rebuffed by two AT&T agents. In fact, such a plan exists.

Corporate policy notwithstanding, businesses should have the wherewithal to go off-script and respond to a loyal customer who makes a reasonable request. It's amazing how often big companies are unable to deal with such situations. As for two service reps failing to bring up the specific company plan that addressed Tudor's situation, I don't know what to say. Clearly AT&T needs to send a few employees back to school.