FCC Assisted in Hurricane Maria Network Restoration, but a Clarified Disaster Response Role and Enhanced Communication Are Needed

Federal agencies faced unprecedented challenges responding to 2017's Hurricane Maria, which caused extensive damage in Puerto Rico and the US Virgin Islands. We found unclear federal guidance on the Federal Communications Commission's role in disaster response, which could have contributed to confusion and delays. Also, the FCC has not provided a complete and accurate account of its disaster response, which could help with preparation for future disasters. GAO is making two recommendations including that the Department of Homeland Security should update its emergency support function guidance to clearly define FCC's disaster response role, and that FCC should enhance the transparency of its operations by publicly reporting on its Hurricane Recovery Task Force.