FCC Launches New Consumer Help Center

The Federal Communications Commission is launching a new online consumer help center that will more efficiently link consumers to the information they need, as well as make it easier for consumers to file complaints and get responses to their concerns.

Improvements brought by the new help center include:

• Streamlined, user-friendly complaint filing system
• Ready access to helpful information that will empower consumers to resolve some problems on their own
• Better communications between consumers and FCC consumer representatives
• Ability for consumers to monitor complaints, 24 hours a day, 7 days a week
• Faster delivery of complaints to service providers, enabling them to respond to consumers sooner
• The help center will also streamline the process of synthesizing and analyzing consumer
• complaint trends, and will make more of that data readily accessible to the public.