Home Internet data caps and overage fees expand to more US cities

Cox is continuing the trend of bringing data caps and overage fees to customers in new cities. Cox, the third largest cable company in the US after Comcast and Charter, has 6 million residential and business customers in 18 states. Much like Comcast, it has instituted a 1TB (1,024GB) monthly data cap and charges $10 for each additional 50GB block of data. Also like Comcast, Cox has been bringing the overage fees to a few cities at a time instead of deploying them to its entire territory all at once.

Cox brought the data caps first to Cleveland (OH) and then to Florida and Georgia in October 2016. This week, Cox expanded the overage fees to Arkansas; Connecticut; Kansas; Omaha, Nebraska; Iowa; and Sun Valley (ID). Customers can get data usage alerts from a browser, e-mail, text message, or automated phone call when they hit 85 percent, 100 percent, and 125 percent of their monthly data plans.