Open Letter to Consumers about Binge On from T-Mobile’s John Legere

T-Mobile is a company that absolutely supports Net Neutrality and we believe in an open and free Internet. We want to continue to innovate and bring creative new benefits to market for all of our customers. That is who we are. It’s what we do. It will never change. Second, I think it is really important for everyone to understand what Binge On is, why it is such a great option, and how it can bring you – the consumer – value…. IF you want to enjoy its benefits.

I am a vocal, animated and sometimes foul mouthed CEO. I don’t filter myself and you know that no one at T-Mobile filters me either (no, they don’t even try). That means I will sometimes incite a bit of a ‘social media riot’, but I’m not going to apologize for that. I will however apologize for offending EFF and its supporters. Just because we don’t completely agree on all aspects of Binge On doesn’t mean I don’t see how they fight for consumers. We both agree that it is important to protect consumers' rights and to give consumers value. We have that in common, so more power to them. As I mentioned last week, we look forward to sitting down and talking with the EFF and that is a step we will definitely take. Unfortunately, my color commentary from last week is now drowning out the real value of Binge On – so hopefully this letter will help make that clear again.

For now, I hope you will remember one very important thing. T-Mobile is about breaking the mold, eliminating the status quo and finding new and better ways to give consumers what they want. We will keep working to do that, keep improving, and yes I’m sure I’ll keep shooting my mouth off periodically. That comes from my passion, drive and fight to fix an arrogant and broken industry that is dominated by big companies that want to keep the status quo and don’t care enough to engage with the consumer or to even have the public debate (yes, I mean you Comcast, AT&T and Verizon). So no matter the issue, I promise you that I’ll keep listening to customers, keep eliminating pain points and keep fighting hard for wireless consumers, because that’s why I’m here!