Time Warner Cable promises to stop acting like a cable company

Time Warner Cable has a reputation for providing bad customer service, which isn't unusual for a cable company. But TWC promised to fix its shortcomings in an open letter to customers published in major newspapers.

"We get it. We know how you feel about cable companies. We’ve seen where Time Warner Cable falls on customer satisfaction surveys and we know the 'cable guy' jokes by heart," the company said. TWC on Oct 5 reprinted the letter on the company blog and issued a press release describing some of the improvements it has made and plans to make. "We hear you loud and clear. We’re changing," the press release said.