Attorney General Rokita reaches $15 million settlement with Frontier Communications

Indiana  Attorney General Todd Rokita announced a $15 million settlement with Frontier Communications to ensure that Hoosiers receive the services for which they have paid. The settlement especially benefits residents living in rural communities. In May 2021, Attorney General Rokita sued Frontier Communications alleging they violated the Indiana Deceptive Consumer Sales Act. The Federal Trade Commission and several other states also sued the company. Specifically, the lawsuit argued the company misrepresented internet speeds and reliability to consumers. Frontier Communications has entered into an Assurance of Voluntary Compliance agreement to pay $15 million over a period of four years to improve internet infrastructure in Indiana. The agreement also requires Frontier to review service speeds and provide options to consumers to reduce service plans (and costs) if their current plans promise higher speeds than those provided. Frontier also must change their advertising efforts to accurately represent to Indiana consumers both the availability and reliability of their internet service.