Lifeline/Low-Income Consumers

With a big push nationwide to get customers enrolled in the Affordable Connectivity Program (ACP), most broadband providers seem to have forgotten about the Federal Communications Commission's Lifeline program that can provide a monthly discount of $9.25 off a telephone or broadband bill for qualifying customers. Customers can qualify for both the ACP discount and Lifeline, meaning an ISP can collect a total subsidy of $39.25 for a qualifying customer. Any ISP that is participating in ACP in order to reach low-income households should consider the Lifeline discount as well.

The pandemic spurred policymakers and community leaders around the country to create programs to connect those without home broadband service or computers. These programs have had an impact. New government data show sharp increases in broadband and computer adoption in the 2019-to-2021 time frame. Initiatives such as the Affordable Connectivity Program (ACP) have helped address “subscription vulnerability” for low-income households. With progress evident, it is time to extend and build on the ACP and local affordability programs.

The Federal Communications Commission has launched a database connection with the Veterans Benefits Administration, an agency of the U.S. Department of Veterans Affairs, to make it easier for veterans to sign up for the Affordable Connectivity Program (ACP) and Lifeline. The connection will enable automatic eligibility verification of Veterans receiving qualifying pension benefits.

The US Department of Agriculture (USDA) is awarding $59 million to expand high-speed internet access to rural Michiganders through four major projects across the state, including two in the Upper Peninsula.  The Upper Peninsula Telephone Company will receive a $34,532,301 grant to install a fiber-to-the-premises network to connect 1,625 people, 69 farms, 40 businesses, and two educational facilities with the higher speeds in Dickinson, Luce, Mackinac, Marquette, Menominee, and Ontonagon counties.

In response to the impact of the COVID-19 pandemic, the Federal Communications Commission has waived certain Lifeline program rules in twelve previous Orders to provide necessary relief for low-income households. The FCC finds good cause exists to continue to waive the Lifeline recertification and reverification requirements for those Lifeline subscribers residing on Tribal lands through January 31, 2023.

Major federal broadband consumer subsidy programs that have been implemented, in the U.S. (the Lifeline, the Emergency Broadband Benefit (EBB), and the Affordable Connectivity Program (ACP)) are rebates administered through broadband providers. Yet, uptake in these programs among eligible households has been modest. Direct-to-consumer voucher subsidies have been widely applied to non-broadband social benefit programs such as the Supplemental Nutrition Assistance Program (SNAP), yet there is limited implementation for broadband.

The Federal Communications Commission is partnering with the National Association of Regulatory Utility Commissioners (NARUC) and the National Association of State Utility Consumer Advocates (NASUCA) to raise awareness of the Lifeline program and the Affordable Connectivity Program (ACP) during Lifeline Awareness Week, September 12-16, 2022. Lifeline is an FCC program designed to help make communications services more affordable for low-income consumers, and provides up to a $9.25 monthly discount on qualifying voice and broadband services for eligible low-income subscribers and up to $34.2

The Federal Communications Commission's Wireline Competition Bureau seeks comment on two petitions for relinquishment of Eligible Telecommunications Carrier (ETC) Designation filed by T-Mobile. T-Mobile seeks to relinquish its ETC designation for which it is eligible to receive high cost and Lifeline support in Florida and its

The Ensuring Phone and Internet Access Through Lifeline and Affordable Connectivity Program Act (H.R. 4275) would require the Federal Communications Commission to report to Congress annually on enrollment in its Lifeline program and its Affordable Connectivity Program, disaggregated by how applicants qualify for support. For example, Lifeline applicants may qualify based on prior enrollment in Medicaid, the Supplemental Nutrition Assistance Program, or the Supplemental Security Income program.

When it comes to broadband, the Infrastructure Investment and Jobs Act is about more than money. For example, Congress also directed the Federal Communications Commission to consider the impact of the law's $65 billion broadband investment on the FCC's existing broadband support programs under the umbrella of the Universal Service Fund (known to wonks as the USF).