Lifeline/Low-Income Consumers

Appalachia represents a key test for President Joe Biden's $20 billion plan to get broadband access to communities that don't have it. President Biden, who said during his campaign that rebuilding the middle class in America is the "moral obligation of our time," faces a myriad of challenges in closing the gap, from actually laying down fiber-optic lines to educating consumers and ensuring that prices are affordable. In 127 of Appalachia's 420 counties, less than 75% of households had a connected device.

Verizon's $6.2 billion bid to buy wireless company TracFone has raised concerns that the deal could cut off access to affordable mobile phone service. The deal has flown under the radar, but TracFone is one of the nation's largest providers of subsidized cell phone service for low income people, an especially important program during the coronavirus pandemic — and one that Verizon hasn't traditionally focused on. The Justice Department declined to dig deeper into the deal in November, signaling that it didn't raise competition concerns.

A panel was assembled at the Federal Communications Commission to discuss the implementation of the Emergency Broadband Benefit program. Among the panelists were non-profit organizations, service provider associations and service providers. Open items discussed included how to qualify participants for the program, how to maximize service provider competitiveness, and how to prepare for the program phase-out.

There are lots of details to work out, but the two biggest issues we face in setting up the Emergency Broadband Benefit program are both on the agenda today: First, how will we get the word out? We need a broad, collaborative outreach effort that must coordinate across the federal government and also include state and local governments, broadband providers, nonprofits, philanthropy, educators, and direct service providers. It also means making the sign-up process as straightforward and simple as possible.

The digital divide and internet equity is more about consumer adoption than it is about network deployment. This paper addresses the adoption problem, how it has been exacerbated by the Trump Federal Communications Commission, and how the Biden FCC will be called upon to think anew and reprioritize in order to connect more Americans. Trump FCC systematically and stealthily worked to weaken the Lifeline program. The Biden FCC’s Build Back Better opportunity for broadband access for low-income Americans has multiple opportunities to reverse that neglect.

In December 2020, in connection with a 2016 mandate to draft a report on the State of the Lifeline Marketplace, the Federal Communications Commission’s Wireline Competition Bureau issued a data request asking wireless providers about customer usage and cost information. While the FCC’s newfound interest in data is commendable, the bureau is asking the wrong questions.

Racial and ethnic minority communities that lack internet access have been left behind in the race to get a COVID-19 vaccine. We are researchers who study health disparities. We are concerned that even when vaccinations are offered in these communities, those at greatest risk for COVID-19 may be unable to obtain appointments without the help of family or friends. This includes racial and ethnic minority communities and older adults, the age group that is currently being vaccinated. Our research suggests that lack of internet access may be an important reason.

Millions of low-income Americans supported by the Federal Communications Commission’s Lifeline program have come to rely on mobile wireless services to meet their expanding education, health care and public safety needs.

Public Knowledge filed a petition asking the Federal Communications Commission to reconsider the agency’s determination under Chairman Pai that its deregulatory agenda was more important than public safety, the infrastructure access necessary for broadband competition, or universal service.

The attorneys general from 16 states and the District of Columbia sent a letter to the Federal Communications urging the agency to request additional information from Verizon about its planned TracFone Wireless acquisition. “The potential for Verizon to pursue additional profits by reducing the access and/or quality of Lifeline services could shut out millions of low-income Americans from adequate communications services,” they wrote.