May 1997

Communications-related Headlines for 5/30/97

AT&T Presence In Europe is Questioned

Pac-Tel Launches Wireless Cable-TV On Scaled-Back Basis in California

COMPREHENSIVE MONITORING REPORT ON TELEPHONE SERVICE

Making the Best Call: How to Save Money and Avoid Problems with Your
Telephone Service

..And Miles To Go Before I Sleep

Correction: Yesterday's headline on Freeloader software stated that the
technology will not be incorporated into upcoming versions of Web browsers.
The technology *will be* incorporated -- hence the article about
Freeloader's demise makes a lot more sense, doesn't it?
*********************************************
Title: AT&T Presence In Europe is Questioned
Source: Wall Street Journal (A18)
Author: Kenneth Gordon and Thomas Duesterberg
Issue: FCC
Description: In an op-ed, the senior vice president of the National
Economic Research Associates and a senior fellow at the Hudson Institute
argue that Hundt's time as Chairman of the FCC led primarily to
"strengthened central control and micromanagement." The authors believe
that most of Hundt's actions at the FCC have stalled rather than supported
the development of competition in the communications industry. Their
article outlines the needed steps to promote competition including phasing
out universal service, deregulating all advanced service including
telephony, and allowing the markets to set prices for other
telecommunications services.

Title: Pac-Tel Launches Wireless Cable-TV On Scaled-Back Basis in California
Source: Wall Street Journal (B2)
Author: Leslie Cauley
Issue: Info Tech
Description: Los Angeles and Orange County in California will be the
recipients of a very scaled back wireless cable initiative by Pac-Tel and
its new parent SBC.

At the FCC
COMPREHENSIVE MONITORING REPORT ON TELEPHONE SERVICE RELEASED. The staff
of the Federal-State Joint Board on separations has released the
nineteenth in a series of reports which are intended to help
telecommunications policymakers and the general public monitor the impact
of certain decisions adopted by the FCC in 1987 [1997?]. Report No: CC 97-28.
Dkt No.: CC- 87-339. CCB Contact: Alexander Belinfante at (202) 418-0944.

Link to GSA Consumer Information Center Brochure "Making the Best Call: How
to Save Money and Avoid Problems with Your Telephone Service" added to FCC
Consumer Information and CCB Factsheet homepages

Commissioner Ness's 5/29/97 speech "..And Miles To Go Before I Sleep" before
the New England Chapter of the Federal Communications Bar Association in
Boston, Massachusetts

Chairman Hundt's 5/29/97 Speech to the Chamber of Commerce in Washington, DC
*********
see ya in June!

Communications-related Headlines for 5/29/97 (up in smoke)

forgrabs-l@cdinet.com

F.T.C. Charges 'Joe Camel' Ad Illegally Takes Aim at Minors

When Tabloids Cross the Line

Radio spectrum sales seem a success. Why the attack?

Book Superstores Bring Hollywood-Like Risks to Publishing Business

Joe Camel Ads Illegally Target Kids, FTC Says

FTC Seeks to Ban "Joe Camel" in Ads

Privacy and the Cookie Pushers

Ad for News Media Museum Dismays Death Penalty Opponents

Curb on Tobacco Ads Proposed, but Would It Snuff Out Sales?

Software Firm Closed After Soaring Briefly

Telecommunications Deals Set Off Antitrust Alarms

*********************************************

Title: F.T.C. Charges 'Joe Camel' Ad Illegally Takes Aim at Minors
Source: New York Times (A1)
Author: William Grimes
Issue: Advertising
Description: The Federal Trade Commission stated that R.J. Reynolds promotes
an addictive and deadly product to youths who can't legally purchase it.
The FTC says it can back up this charge with extensive, internal company
documents and aims to prove that Reynolds developed its cartoon based
advertising campaign in the 80s to increase its shrinking number of teen
smokers. It's estimated that more than 3,000 kids under 18 start smoking
every day.

Title: When Tabloids Cross the Line
Source: New York Times (A29)
Author: Steve Coz
Issue: Journalism
Description: This op-ed by Steve Coz, the senior vice president of the
National Enquirer, admits that scrambling for celebrity affairs and gossip
is what it's all about from a tabloid perspective, but that the Globe has
overstepped what's acceptable with its recent story on a supposed
extra-marital affair by Frank Gifford. The Globe hired a flight
attendant whom Gifford had spoken with, but only spoken with, to lure
Gifford into a hotel room and then secretly videotaped the rendez vouz.
Coz states that this is not covering a story, but creating a story that
wouldn't have existed otherwise. "What's
next? Is someone going to buy a case of vodka and deliver it to a celebrity
who is a recovering alcoholic and then report to readers that the star went
on a binge?"

Title: Radio spectrum sales seem a success. Why the attack?
Source: New York Times (D2)
Author: Peter Passell
Issue: Spectrum
Description: If the FCC's spectrum auctions are bringing in money, why is
this practice under attack? It is partly because lawmakers are thinking more
about the finances than about getting under used spectrum into use, and partly
because Wall Street and spectrum renters like cell phone companies want to
keep the spectrum scarce. Broadcasters also want to discredit auctions so
that they won't ever be asked to pay for their spectrum.

Title: Book Superstores Bring Hollywood-Like Risks to Publishing Business
Source: Wall Street Journal (A1)
Author: G. Bruce Knecht
Issue: Publishing
Description: The growing number of book superstores is hurting book sales.
Retail space is way ahead of sales -- adult hardcover sales dropped 4.4%
last year, and the number of paperbacks sold declined. Superstores have
lots of books, but prime shelf space is saved for only a few titles. If a
book doesn't become a blockbuster, it gets moved out. Publishers pay
celebrity authors big sums for book contracts, and then if the book doesn't
sell, publishers buy the books back from the stores and end up destroying a
lot of books. Last year bookstores sent back 35% of adult hardcovers.
Book superstores hurt independent book sellers, and independent book sellers
actually sell 80% of the books they order from publishers while superstores
sell less than 70% of what they order. Publishers are paying more and more
for publicity campaigns for fewer titles.

Title: Joe Camel Ads Illegally Target Kids, FTC Says
Source: Wall Street Journal (B1)
Author: Bruce Ingersoll
Issue: Advertising
Description: The FTC has filed an unfair advertising complaint against R.J.
Reynolds for its Joe Camel Advertising campaign for cigarettes. "The
campaign, the complaint says, has been so successful that Camel's market
share among kids exceeds its share among adults." Reynolds response
stated, in part, that "Joe Camel has become a scapegoat for issues our
society has been unable to resolve."

Title: FTC Seeks to Ban "Joe Camel" in Ads
Source: Washington Post (http://www.washingtonpost.com/) (A1)
Author: John Schwartz
Issue: Advertising
Description: The Federal Trade Commission has charged tobacco giant R.J.
Reynolds with trying to entice children to smoke with its "Joe Camel"
advertising campaign. The case will now go to administrative trial. The FTC
regulates advertising and has the power to restrict ads that are "unfair,"
a legal term which means "likely to cause injury that is not reasonably
unavoidable, and which is not offset by a compensating benefit." The FTC's
director said, "Joe Camel must grow up or go away."

Title: Privacy and the Cookie Pushers
Source: Washington Post (http://www.washingtonpost.com/) (A22)
Author: Washington Post Editorial
Issue: Privacy/Internet
Description: A group of Internet companies, led by Netscape, say they will
develop privacy standards on the Internet so surfers know when a Web site
is collecting information about them. In the future, they say, Internet
users will get to choose to accept "cookies," small programs that are
deposited on your hard drive so that a site operator can collect
information about your Web habits. "Any help, corporate or other, in
refusing unwanted cookies and junk e-mail is probably worth having. But it
shouldn't be mistaken for a solution to the large and urgent privacy
problems that press on the Net."

Title: Ad for News Media Museum Dismays Death Penalty Opponents
Source: Washington Post (http://www.washingtonpost.com/) (D1)
Author: Alice Reid
Issue: Advertising
Description: DC-area ads for the "Newseum," a journalism museum run by the
Freedom Forum, have upset death-penalty opponents. "Think A Museum About
News Is A Bore?" the ads ask with a picture of an electric chair. "You're
In For A Big Shock." Newseum operators defended the ad that portrays an
exhibit on sensationalism in journalism.

Title: Curb on Tobacco Ads Proposed, but Would It Snuff Out Sales?
Source: Washington Post (http://www.washingtonpost.com/) (E1)
Author: John Mintz
Issue: Advertising
Description: Proposed bans on tobacco ad campaigns -- as is done in Great
Britain -- have little effect as the companies just come up with new ad
campaigns that get around existing rules. The tobacco industry has $45
billion in sales last year; $7.7 billion in profits.

Title: Software Firm Closed After Soaring Briefly
Source: Washington Post (http://www.washingtonpost.com/) (E1)
Author: Rajiv Chandrasekaran
Issue: Internet Economy
Description: Freeloader Inc, once a hot Internet property, was shut down by
the company that bought it last year. Freeloader software would search out
websites and download them to an users computer when the user wasn't at
the keyboard. This "off-line" downloading ability is not being incorporated
into new versions of Web browsers.

Title: Telecommunications Deals Set Off Antitrust Alarms
Source: Washington Post (http://www.washingtonpost.com/) (E1)
Author: Steven Pearlstein & Mike Mills
Issue: Mergers
Description: Although the government has not challenged many mega-mergers
over the past few years -- AT&T and McCaw Cellular, Time Warner and Turner
Broadcasting, Disney and Capital Cities/ABC, Bell Atlantic and NYNEX to
name a few -- two recently proposed deals may not sail so smoothly. "We
know that some mergers are good for competition and some are bad," said FCC
Chairman Reed Hundt. "But I don't think government has yet drawn a clear
line between them." The rumored marriage of AT&T and SBC and the tentative
deal between Primestar and Rupert Murdoch's News Corp may help draw that
line though.

At the FCC (www.fcc.gov):

FCC RELEASES NEW TELEPHONE SUBSCRIBERSHIP REPORT. CCB Contact: Common
Carrier Bureau: Alexander Belinfante at (202) 418-0944.

WFUV-FM, BRONX, NY, FORDHAM UNIVERSITY. Initiated formal consultation with
New York Office of Parks, Recreation and Historic Preservation, Fordham
University and other commenting parties concerning effects of placing
WFUV-FM tower New York Botanical Gardens. Action by Chief, Audio Services
Division, Mass Media Bureau. Adopted: May 23, 1997. by Letter. (DA No.
97-1110). MMB

*********

Communications-related Headlines for 5/28/97

forgrabs-l@cdinet.com

Nortwestern University takes a lead in using the Internet to add sound and
sight to courses

AT&T and SBC Reportedly Talk of Huge Phone Merger

An Active Chief Is Leaving the FCC

Interpublic invests in an Internet provider aimed at young adults

Murdoch Gets Primestar Stake In Pact With His Cable Rivals

Is a $50 Billion Merger What Deregulation Was Really All About?

FCC Chairman Hundt Will Step Down

AT&T Talking To Bell Firm About Merger

Frappuccino and Fiction to Go?

WWW.Magazine

At the FCC, Hundt Signs Off

Yesterday, Today and Tomorrow
*********************************************
Title: Nortwestern University takes a lead in using the Internet to add
sound and sight to
courses
Source: New York Times
Author: William Honan
Issue: Education
Description: In Class Notes column, Honan profiles Northwestern University,
the fountain of young, impressionable policy wonks. NWU has invested $5
million in wiring classrooms and other technological aides. Instructors are
using technology enhance classes will historic speeches, compiling resources
via the World Wide Web, and teaching courses concurrently in Illinois and
Manchester, England.

Title: AT&T and SBC Reportedly Talk of Huge Phone Merger
Source: New York Times (D1)
Author: Mark Landler
Issue: Mergers
Description: In what could be the mother of all mergers (well, at least
until Disney decides to take over the US Government), executives have
confirmed that AT&T and SBC are engaged in merger talks. The proposed merger
would be valued at $50 billion and would result in a company with 90 million
ling distance customers, 30 million local subscribers, and dominance in
California and Texas. "AT&T is acting like Humpty Dumpty, trying to put
itself back together again," said an industry consultant. Call out the
king's horses.

Title: An Active Chief Is Leaving the FCC
Source: New York Times (D1)
Author: John Broder
Issue: FCC
Description: "The best chairman in the history of the Federal Communications
Commission" announced he will step down from as soon as a successor is
named. During Chairman Hundt's tenure, the Commission issued new licenses
for digital television, set rules for children's educational television,
tried to bring greater competition to cable TV, attempted to harness the
explosion in wireless communications, negotiated an international
telecommunications agreement, and began deregulation of the nation's
telephone system.

Title: Interpublic invests in an Internet provider aimed at young adults
Source: New York Times (D5)
Author: Stuart Elliott
Issue: Internet/Advertising
Description: Interpublic, the world's third-largest agency company, is
investing in Tripod which targets "the transition generation, young adults
who are moving from college to the workplace." "The deal is emblematic of
how the huge agency companies that dominate Madison Avenue are staking
claims in cyberspace" by investing in independent companies.

Title: Murdoch Gets Primestar Stake In Pact With His Cable Rivals
Source: New York Times (D5)
Author: Steve Lohr
Issue: Satellite TV
Description: Rupert Muroch's News Corp tentatively agreed to relinquish some
satellite assets in return for a minority, nonvoting share of DBS operator
Primestar Partners, run by cable TV giants Time Warner and TCI.

Title: Is a $50 Billion Merger What Deregulation Was Really All About?
Source: Wall Street Journal (A1)
Author: John J. Keller and Bryan Gruley
Issue: Mergers
Description: AT&T's merge discussions with SBC "is sparking a hot debate
over whether such a megagiant would simply be too big for the country's --
and consumers' -- good." Even if the two companies reach an agreement,
federal regulators are going to be carefully scrutinizing the merger --
"twice the size of the largest merger in corporate history." Some will
argue that AT&T is trying to recreate a monopoly. The companies will argue
that once strengthened by AT&T, SBC would be more willing to open its local
markets, increasing competition and lowering customer rates. The Telecom Act
was supposed to let companies compete with another giving consumers more
choices and better prices. But in reality, companies don't want to get into
turf wars and would rather merge. Because of AT&T's plans, the newly
formed British Telecom-MCI company could start scoping out its own Baby Bell
to buy.
Many lawmakers, liberals and conservatives alike, are not thrilled with the
proposed deal.

Title: FCC Chairman Hundt Will Step Down
Source: Wall Street Journal (A2)
Author: John. R. Wilke
Issue: FCC
Description: FCC Chairman Reed Hundt will resign and end his four year
tenure as head of the FCC. He'll probably stay around another 6 months
while a successor is found. Some of the finalists for Mr./Ms.
Communications America include: William Kennard, FCC general counsel just
nominated for Commissioner seat by President Clinton; Commissioner Susan
Ness; and
Kathleen Wallman, former head of FCC Common Carrier Bureau and current
policy advisor
at the White House.

Title: AT&T Talking To Bell Firm About Merger
Source: Washington Post (A1)
Author: Mike Mills
Issue: Mergers
Description: AT&T is talking about merging with SBC Communications, one of
the country's biggest telephone carriers. If the merger talks went through
and the merger was approved, it would reunite a large section of the Ma Bell
system which was broken up in 1984. The merger could cut down on
competition since AT&T has been offering local phone service.

Title: Frappuccino and Fiction to Go?
Source: Washington Post (C1)
Author: David Streifeld
Issue: Lifestyles!
Description: Starbucks, provider of coffee and coffee-affiliated
beverages, is going to start selling Oprah's Book Club Choices. Starbucks
will give the profits from the book sales to charitable foundations.

Title: WWW.Magazine
Source: Washington Post (C1)
Author: Howard Kurtz
Issue: Internet Publishing
Description: Feed Magazine, an online journal covering culture and
technology, has been one of the success stories in online publishing.
The founders envisioned a world of small publications cohabiting the web
with large corporate presences. But instead, today, to stay alive, most
small journals are making deals with big companies. Small online Zines have
a less news oriented, more culture talk kind of focus, dude.

Title: At the FCC, Hundt Signs Off
Source: Washington Post (D9)
Author: Paul Farhi and Mike Mills
Issue: FCC
Description: Hundt is stepping down from his post as FCC Chairman. Reed
Hundt once quoted Jabba the Hud, Star Wars Villain, to describe his time at
the FCC: "Someday you will learn to appreciate me." In this 3 and 1/2
years as FCC Chairman Hundt got "new cable TV price regulations,
"children's educational" TV program requirements, and new rules to guide TV
viewers and
stations into the "digital" broadcasting era." While Hundt was not too
popular among corporate folks, public interest advocates appreciated Hundt's
mantra to establish "private competition in communications and public
benefits from communications." There is a lot of turnover on the 5-member
commission.
Only Commissioner Susan Ness will remain after Hundt leaves. The article
also has small info box about just what the FCC does.

Title: Taking the Initiative to Fill 19,000 Technology Jobs
Source: Washington Post (D9)
Author: Peter Behr
Issue: Education Technology
Description: Forty District of Columbia leaders from business, government, and
community organizations launched a campaign to create
"technology training courses and computer networks in D.C. schools and
community organizations." The plan is to help train qualified candidates
for the 19,000 unfilled technology jobs in the area. The project is using DC's
Ballou High School's technology initiative as one of their models. [see
Headlines 3/7/97]
leaders believe that getting the hardware will be the easy part and getting
principals and teachers to support the effort will be more challenging.

At the FCC
Chairman Hundt's 5/27/97 speech "Yesterday, Today and Tomorrow"

*********

Communications-related Headlines for 5/22/97

forgrabs-l@cdinet.com

Local Monopolies Still Rule the Local Phone Markets

Study Sees Holes in Internet Security Plan

Broadcast TV's Viewership Fell In Latest Season

Cable Rates Not a Hit in Montgomery

In the Chips Now, But Maybe Not Later

ISPs Form Coalition to Make Internet More "Reliable"

David vs. Goliaths
*********************************************
Title: Local Monopolies Still Rule the Local Phone Markets
Source: New York Times (D1)
Author: Mark Landler
Issue: Competition (or lack thereof)
Description: A study to be released today by the Yankee Group, a
telecommunications research firm in Boston, finds that less than .5% of
American receive local telephone service from any company other than the
local Bell. The most likely competitors in this market -- long distance
companies -- seem hesitant to enter this market and seem more concerned with
convincing Federal regulators not to let Bells provide long distance. AT&T
seems like the only long distance company planning to build their own
facilities to compete with local Bells. Resale of services, a traditional
avenue into a telecommunications market, seems too unprofitable to spark
competition. The local phone market is $100 billion/year.

Title: Study Sees Holes in Internet Security Plan
Source: New York Times
Author: Steve Lohr
Issue: Internet Security
Description: A study coordinated by the Center for Democracy and Technology
finds that Government plans for unlocking
data-scrambling software to pursue criminals on the Internet could actually
increase security risks and raise the costs of online commerce.

Title: Broadcast TV's Viewership Fell In Latest Season
Source: Wall Street Journal (B5)
Author: Kyle Pope
Issue: TV
Description: Last night the broadcast TV season ended, and broadcast TV
(NBC, ABC, CBS, Fox) viewership has dropped by 1.7 million homes since last
year. This drop is the biggest the broadcast industry has seen in awhile.
Cable viewership is, in general, on the rise.

Title: Cable Rates Not a Hit in Montgomery
Source: Washington Post (A1)
Author: Manuel Perez-Rivas
Issue: Cable Rates
Description: Montgomery County, MD residents are facing a possible 9.5
increase in cable rates that could raise cable bills about $3 a month.
"According to the Labor Department, cable rates outpaced the inflation rate
last year by 2 to 1." County officials are going to appeal with the FCC
about the rate increase.

Title: In the Chips Now, But Maybe Not Later
Source: Washington Post (E1)
Author: Peter Behr
Issue: Economy
Description: At a recent summit, Virginia business and education leaders
argued that unless the state increases its investment in technology
training, the current technology boom may be short lived because of a
shortage of skilled employees. The president of Landmark Communications
said, "We cannot expect technology businesses to locate in Virginia if we
cannot supply qualified workers." According to recent surveys, tech
companies in Northern Virginia have about a dozen job vacancies, and "only
four of every 10 job applicants have the skills employers need."

Title: ISPs Form Coalition to Make Internet More "Reliable"
Source: Telecommunications Reports Daily
Issue: Internet
Description: Nine major US Internet operators formed a coalition "dedicated
to making the commercial Internet more robust and reliable." For more
information se . Founding members are ANS
Communications, AT&T, BBN, Earthlink Network, GTE, MCI, NETCOM, PSINet, and
UUNET.

Title: David vs. Goliaths
Source: The Villi age Voice
Author: Vince Bielski
Issue: Internet
Description: Whole Earth Networks (Wenet) CEO David Holub was fired when
insisted on fighting the Big Five ISPs -- MCI, Sprint, BBN (part of GTE),
ANS (part of America Online), and UUNET -- over new peering policies. The
Big Five control 80% of the market in online traffic. Instead of freely
swapping Internet traffic, the companies are now starting to charge smaller
Internet Service Providers (ISPs). Holub -- and now his staff -- is
protesting not over the money, but because the company's have not made the
criteria for charging public. Holub claims that these companies could apply
peering charges unfairly by refusing to peer with competitors that it wanted
to eliminate -- even if they meet criteria.

*********

Communications-related Headlines for 5/7/97

forgrabs-l@cdinet.com

At This Site, Russian Nerds Get Together, Virtually

Parent Volunteers Give Affluent Schools an Advantage Hard to Duplicate

GTE Discloses 3 Big Deals in Growth Bid

2 Phone Companies Deny Report on 10,000 Job Cuts

FCC Expected to Back Off On Business Phone Line Fee

AT&T Could Lose $350 Million in 2001 To Calls Via Internet

Reaching Out To Pass Over Someone

FCC (Daily Digest)

GTE to Buy Internet Firm BBN Corporation

1 in 6 U.S. Adults Regularly Online, Study Indicates

*********************************************

Title: At This Site, Russian Nerds Get Together, Virtually
Source: New York Times (A4)
Author: Michael Specter
Issue: International
Description: While real world cafes are still slow to catch on in Russia,
cybercafes are tres chic. Virtual World is a popular Internet access point
with big skylights, cold beer, and some cafe lattes. It is frequented by
international students, business people, and kids.

Title: Parent Volunteers Give Affluent Schools an Advantage Hard to Duplicate
Source: New York Times (A28)
Author: Abby Goodnough
Issue: Education/Low-Income
Description: The number of parent-volunteers in schools is rising, but
rising much faster in wealthy districts. Poor districts don't have enough
people to provide the services once covered by government. In New Jersey,
Governor Whitman has put a cap on how much wealthy districts can spend on
education in the hopes that this limit will let poor schools catch up.
Experts argue, however, that suburban parents "will not let that happen
because they will always pitch in to provide the special programs their
school budgets cannot cover." Low-income parents would be more likely to
spend time at schools if the schools provided day care for other children
and free meals. Other experts argue that poorer districts just don't do a
good enough job recruiting volunteers.

Title: GTE Discloses 3 Big Deals in Growth Bid
Source: New York Times (D1)
Author: Seth Schiesel
Issue: Media Mergers
Description: The country's biggest local phone carrier, GTE, is going to
pay $616 million to buy the BBN Corporation, one of the country's biggest
Internet providers. GTE is also buying a chunk of a nation-wide fiber
optic network constructed by QWest and is entering a partnership with Cisco
Systems, a producer of networking equipment.

Title: 2 Phone Companies Deny Report on 10,000 Job Cuts
Source: New York Times (D4)
Author: Mark Landler
Issue: Media Mergers
Description: Bell Atlantic and Nynex announced that their merger would not
result in loss of 10,000 jobs as reported in news stories yesterday. The
companies said they plan to cut only 3,000 management jobs within three
years of the deal.

Title: FCC Expected to Back Off On Business Phone Line Fee
Source: Wall Street Journal (A2)
Author: Dow Jones News Service
Issue: Universal Service
Description: As part of its reorganization of universal service subsidies,
the FCC is expected to accept a plan that would charge business $2.75 for
each telephone line. Originally, the agency had planned to charge $4 a
line, but pressure from businesses made the FCC back off. The costs of the
$2 fee are supposed to be offset by drops in long distance charges.

Title: AT&T Could Lose $350 Million in 2001 To Calls Via Internet
Source: Wall Street Journal (B7)
Author: WSJ Staff Reporter
Issue: Industry Trends/Internet
Description: Currently there are 12 million US citizens on line. In four
years there should be 44 million, and many of these people could be using
the Internet to make international phone calls. In the year 2001, long
distance companies could lose between $620 and $925 million in
long-distance charges.

Title: Reaching Out To Pass Over Someone
Source: Washington Post (C10)
Author: Michelle Singletary
Issue: Low-Income
Description: When NationsBank customers call the bank's toll free service
number, the system assesses which customers are very lucrative for the bank
(lots of accounts, loans, etc.) and passes those callers along to specially
trained service representatives. Regular customers may have to wait a
little bit longer to talk to someone. "Using new technology, bankers are
increasingly gauging customer profitability and are tailoring their service
levels and marketing accordingly. . . Those [customers] with accounts that
don't generate much income or non customers will find it tougher to get
service or may be charged higher fees . ." Other banks think that
Nations tactics are not good for the community and are trying to use
new technologies to serve the average customer better.

Title: FCC (Daily Digest)
Source: Washington Post (C10)
Author: WP Staff
Issue: Universal Service
Description: The FCC is expected to vote today to charge businesses $2.75
per month per phone line as part of its reorganization of universal service
policies.

Title: GTE to Buy Internet Firm BBN Corporation
Source: Washington Post (C10)
Author: Mike Mills
Issue: Media Mergers
Description: Big telephone company, GTE, is going to buy BBN, "one of the
companies that founded the Internet, having helped develop common software
technology for the network 28 years ago . ."

Title: 1 in 6 U.S. Adults Regularly Online, Study Indicates
Source: Washington Post (C10)
Author: Elizabeth Corcoran
Issue: Internet
Description: Close to 1 in 6 adults, greater than 31 million Americans, use
the Internet regularly. Users rank the Internet as everything from
indispensable to very difficult to use (though those terms are not
necessarily mutually exclusive). "About 35 percent of Internet users said
that they are watching less television. More than 25 percent of Internet
users are spending less time on long-distance telephone calls. Sixteen
percent of Internet users say they spend less time with magazines,
newspapers, and other personal computer applications." Also, using the
Internet seems to make people not get as much sleep.

*********