Technical Problems Delaying TV Ratings
In what one television executive called an unprecedented data delay, Nielsen Media Research failed to provide overnight TV ratings for four days this week. The delays caused considerable consternation within the networks that have to make important decisions this month whether to cancel or renew shows. The Nielsen daily ratings, which measure the audience sizes for hundreds of shows and are used to set advertising rates, are the pulse of the TV industry. Operating without ratings is akin to playing a baseball game without knowing who is winning, or running a movie theater without knowing how many tickets are being sold. Alan Wurtzel, the president of research for NBC, compared Nielsen to a utility, like a gas or electric company, and said that the ratings are the sole currency that networks and cable channels have to evaluate a program's performance and do business. "It would be as though money disappeared for four days," he said.