Subscribers Hold Broadband Provider Accountable for Slow Service
Two California residents have filed a potential class-action lawsuit against satellite broadband provider HughesNet for allegedly advertising higher speeds than it delivers. They allege that HughesNet promised broadband speeds of between 1 and 3 Mpbs, but actually offered speeds far slower. They also allege that the company imposes low bandwidth caps and throttles users who exceed the limits -- in some cases preventing them from getting online for days at a time. In the lawsuit, filed in federal district court, they seek to represent approximately 80,000 California residents who have subscribed to HughesNet since 2005.