Although states faced challenges and delays in the past, they have made significant progress implementing wireless Enhanced 911 (E911) since 2003.
Wireless E911 service refers to the capability of 911 call takers to automatically receive location information from 911 callers using mobile phones. The current E911 system is not designed to accommodate emergency communications from the range of new technologies in common use today that support text, data, and video. Although deploying wireless E911 and NG911 is the responsibility of state and local governments, the Federal Communications Commission (FCC) is required by law to report annually on the funds states collect to provide 911 services such as E911. The Next Generation 911 Advancement Act of 2012 required GAO to review states’ collection and use of 911 funds.
In this report, GAO presents information on
(1) progress implementing wireless E911 in the last decade,
(2) states’ collection and use of 911 funds and the usefulness of FCC’s reporting on this issue, and
(3) challenges to implementing NG911 services and federal efforts to facilitate its deployment.
GAO reviewed FCC’s annual reports, states’ responses to FCC’s information-collecting efforts, and documents from FCC and DOT regarding E911 and NG911. GAO reviewed best practices for collecting and analyzing data and interviewed federal and state officials and other stakeholders. Next Generation (NG911) will enable the public to reach PSAPs through voice and data, such as text messages, but stakeholders have identified a variety of technical, regulatory, and funding challenges to implementing it. The federal government is taking steps to help states address challenges. In particular, the Department of Transportation (DOT) has focused on research through the NG911 Initiative, and FCC released a 5-point plan to encourage NG911 implementation.
FCC's plan includes:
(1) developing location accuracy mechanisms for NG911;
(2) enabling consumers to send text, photos, and videos to PSAPs;
(3) facilitating the completion and implementation of NG911 technical standards;
(4) developing a governance framework for NG911; and
(5) developing a funding model for NG911. FCC also released a report in March 2013 that detailed specific recommendations to Congress for a legal and regulatory framework for NG911.
GAO recommends the FCC should follow best practices for data collection and analysis to improve its current method of collecting and reporting information on state 911 funds.
[GAO-13-376]