When AT&T promises broadband -- but delivers only 300Kbps
Dave Mortimer went house shopping in 2013, and he made Internet speed a top concern. His standards weren’t incredibly high -- he just wanted 20Mbps or so to make sure he could avoid some trips to the office. Mortimer also plugged the address into AT&T's U-verse availability checker. The system reported that the home could get the service he wanted, Mortimer said. But Mortimer learned the truth after moving into the house in Lowell (MI), a city of about 4,000 residents. Instead of AT&T’s U-verse fiber-to-the-node service, which could have provided up to 45Mbps, the best AT&T could actually offer him was up to 768Kbps download speeds over DSL lines. Since it was the only wired Internet option available, Mortimer subscribed.
He soon found that the "up to" in AT&T's description was there for a reason; Mortimer said he could only get about 300 to 400Kbps, a fraction of the 25Mbps download speed that meets the US definition of "broadband." While AT&T only delivered half its advertised speed, Mortimer switched providers and now gets the full 3Mbps from a different company, Vergennes, he said. Doing work over a remote connection is still slow, but it's usable. Mortimer is still well short of the 25Mbps download speed that qualifies as “broadband” as defined by the Federal Communications Commission. He’s even short of the old 4Mbps definition of broadband that was on the books until the FCC changed it in January 2015, saying 4Mbps was no longer fast enough to meet modern needs.