May 2015

ISPs really don’t want to follow new customer data privacy rules

The broadband industry's fight against network neutrality rules is also targeting new privacy regulations that Internet service providers really don't want to follow. The new privacy rules haven't even been formulated yet. When the Federal Communications Commission reclassified broadband providers as common carriers in order to impose net neutrality rules, it also stated its intent to enforce Section 222 of Title II, which requires telecommunications carriers to protect the confidentiality of customers' proprietary information. However, the commission's existing privacy rules cover telephone service rather than broadband, so the FCC said it will conduct a separate rulemaking proceeding before implementing any privacy requirements on Internet providers.

ISPs anticipate having to follow some version of the FCC's Customer Proprietary Network Information (CPNI) rules that are applied to phone service, and they claim it will be a major burden. The extra work caused by protecting customer privacy is one of the recurring themes in declarations made by ISPs as part of the lawsuit filed on May 1 by the American Cable Association and National Cable & Telecommunications Association. There are 137 mentions of CPNI in the cable companies' petition. "Petitioners’ members would face extensive burdens to comply with Section 222(c)(1), including the creation of processes to ensure that CPNI is not used in marketing without customer approval," the petition states. Lots of cable companies already have to comply with CPNI requirements because they offer phone service. The FCC's CPNI rules cover not only the traditional Public Switched Telephone Network but also the VoIP telephony service offered by cable companies and other Internet providers.

Five Things You Need to Know About Altice

While most people may have a hard time naming three things from Luxembourg, cable operators would be smart to bone up on their knowledge of the tiny country wedged between Belgium, France and Germany, and especially its telecommunications company, Altice. Altice burst on the cable consolidation scene as the surprise acquirer of Suddenlink Communications and made no bones about its intentions -- it wants to be a big part of the consolidation trend in the US cable business. But aside from an unusual name and an obvious appetite for acquisitions, not many people in the US know much about the Luxembourg telecommunications company, its executives or its track record. Here are a few things you should know about what could be the next big cable buyer:

  1. Its founder Patrick Drahi, a French Moroccan billionaire got his start selling cable subscriptions door to door.
  2. Altice has been on an acquisitions binge in the past two years, spending $30B in 2014 alone ($23 billion of that in the purchase of French wireless provider SFR). It has about 3.1 million cable customers (1.6 million in France and 1.1 million in Israel), but more than 20 million wireless subscribers.
  3. Drahi, a citizen of France but a resident of Switzerland is ranked 57th among the world’s billionaires, according to Forbes, with a net worth of $16 billion.
  4. Altice has a simple strategy for its acquisitions -- extract greater value by cutting costs significantly and increasing profits.
  5. While Altice has grabbed a lot of headlines because of its aggressive deal making, there are some who believe the company may have already bitten off more than it can chew.

Going After the Gigabits

Time will tell how Altice Group’s proposed acquisition of Suddenlink Communications affects the company’s video strategy in the months and years ahead (Suddenlink has been working closely with TiVo), but it’s clear that both companies have something in common on the broadband side of the business -- the pursuit of gigabit speeds. Altice Group has already signaled that it will deploy DOCSIS 3.1, a next-gen IP platform for HFC networks designed to pump out multi-gigabit speeds.

In April, Altice announced it would tap Cisco Systems’ “evolved” Converged Cable Access Platform (we now know it as the cBR-8) to serve as the foundation for its migration to D3.1, starting with Numericable in France. Suddenlink, meanwhile, unveiled Operation GigaSpeed in August 2014, announcing plans to raise its top high-speed Internet speeds to 1 Gbps in 90 percent of its footprint by 2017. The MSO hasn’t revealed a technology roadmap for that initiative, though it’s expected to involve today’s DOCSIS 3.0 platform, factor in D3.1 when that technology is ready for prime time, and possibly include FTTP, at least in targeted, greenfield situations.

Verizon's former CEO and a former FCC chairman push LightSquared's case directly to FCC's Wheeler

Now that LightSquared has emerged from bankruptcy protection, it is lobbying hard to get access to spectrum to launch a wireless network. Specifically, the company is relying on big-name executives in the wireless industry to push its case directly to Federal Communications Commission Chairman Tom Wheeler.

According to an FCC filing, on May 15, former FCC Chairman Reed Hundt, who has been representing LightSquared since at least December 2014, met with Chairman Wheeler, Chairman Wheeler's senior counselor Philip Verveer, and Renee Gregory, a legal adviser to Chairman Wheeler. Also present at the meeting on behalf of LightSquared was former Verizon Communications CEO Ivan Seidenberg, who is expected to serve as LightSquared's new chairman. Hundt is also a board member of the newly restructured company. At the meeting, Hundt and Seidenberg "underscored the need for the Commission to move forward promptly" so that LightSquared's L-Band spectrum can "be use for broadband terrestrial services and that spectrum located at 1675-1680 MHz can be made available for terrestrial services."

Verizon sees value in transforming network to IP, fiber, but conversion challenges remain

When the 2012 Hurricane Sandy destroyed all of its copper facilities in its Manhattan (NY) Broad Street Central Office (CO), Verizon decided to rebuild the site from scratch with fiber, kicking off a widespread copper-to-fiber migration across all of its network. Sampath Sowmyanarayan, senior vice president of transformation for Verizon, said by converting that CO to only fiber, it was able to realize immediate new revenue opportunities because it could extend FiOS to more customers in New York City. "This was the first CO where we transferred everything from copper to fiber, so this is a whole CO that does not have an ounce of copper in it," Sowmyanarayan said. "In that process, we created new revenues because we were able to bring fiber to more premises, a new cost model and truly transforming the network."

Sowmyanarayan added that the telecommunications company has a long way to go until it can claim network transformation throughout the company. It still has another 2,000 sites to convert from copper to fiber. "We have done this copper-to-fiber conversion seven times now, which is the good news," Sowmyanarayan said. "We now have 2,000 more to go."

Cablevision sues Verizon, defends commercial targeting FiOS

Cablevision has filed its second advertising-related lawsuit against Verizon in the last five months, defending a TV commercial that claims Verizon's FiOS service partially relies on cable to deliver video and Internet into residences. The suit, filed in a Manhattan (NY) federal court, comes after Verizon in April launched a proceeding before the Better Business Bureau's National Advertising Division, which challenged Cablevision's assertion that FiOS actually uses cable and is not "100 percent fiber."

"Consumers deserve to make informed decisions based on facts, and Cablevision is asking the court to intervene to stop Verizon from attempting to continue to mislead the public," the company said. Alberto Canal, a Verizon spokesman, said the lawsuit demonstrated Cablevision's "appetite for confusing consumers." He also reasserted that Verizon's FiOS service operated on a 100 percent fiber-optic network. "Since their network can't compete against FiOS, they resort to legal stunts, which we will challenge vigorously," he said.

If the FTC comes to call

It’s a question we’re asked a lot. “What happens if I’m the target of a Federal Trade Commission investigation involving data security?” We understand -- no one wants to get that call. But we hope we can shed some light on what a company can expect.

First things first. All of our investigations are nonpublic. That means we can’t disclose whether anyone is the subject of an investigation. The sources of a data security investigation can be news reports, complaints from consumers or other companies, requests from Congress or other government agencies, or our own initiative. FTC staff typically begins with an informal investigation, usually by reviewing publicly available information or even reaching out to the company directly. Sometimes no further action is necessary. In other instances, what we initially learn may lead us to conduct a full investigation, often by sending a formal request to the company for documents, information, or testimony. We may ask to review materials like audits or risk assessments that the company or its service providers have performed; its information security plan; privacy policies and any other promises the company has made to consumers about its security; and employee handbooks and training materials. In addition, we may want to speak with people at the company knowledgeable about its data security practices. We may gather information from others, too, like experts, consumers, and other companies, perhaps including vendors or banks. The next step is to review this information and consider both the facts and potential legal theories. We look at what a company says about its data security practices -- as well as what it actually does -- to determine whether its practices are reasonable in light of the sensitivity and volume of consumer information the company holds, the size and complexity of its business, and the cost of available tools to improve security and reduce vulnerabilities. If a company is subject to certain statutes, like the Gramm-Leach-Bliley Act or the Fair Credit Reporting Act, we may consider additional company policies to evaluate compliance with those requirements.

Sen McConnell plays hardball on PATRIOT Act

Republican divisions on Capitol Hill over the PATRIOT Act deepened May 19 as Senate Majority Leader Mitch McConnell (R-KY) privately made his case against a popular House bill that would end the National Security Agency’s bulk data collection program. Majority Leader McConnell said he plans to put the House-passed USA Freedom Act on the Senate floor later in the week of May 18 -- a move that could show it can’t pass the Senate. But in a closed-door party lunch on May 19, Majority Leader McConnell made clear his preference for a two-month extension of the current law. And to bolster his case against the House measure, the GOP leadership invited Michael Mukasey to meet with Senate Republicans, and the former attorney general argued in favor of keeping the PATRIOT Act provisions intact.

Still, top House Republicans insist their bill is the only option for the Senate, with the House set to leave town on May 21, and Speaker of the House John Boehner (R-OH) giving no indication that he is willing to bail out Senate Republicans with a short-term lifeline for the expiring PATRIOT Act provisions. Concerned Senate Republicans are now pumping the brakes while the debate over the PATRIOT Act further exposes a rift within the GOP between its hawkish and libertarian wings.

Dish Defends Its Spectrum Auction Strategy

Dish Network responded to critics of its bidding strategy in a recent auction of wireless licenses, saying it followed all the rules and helped competition. The company came under fire from rivals and some lawmakers after it won big at the $45 billion auction that ended in January. Dish itself didn’t win any licenses, but the two firms it bankrolled placed $13.3 billion in winning bids -- second only to AT&T’s $18.2 billion -- then claimed $3.3 billion in discounts aimed at small business.

Dish’s reply came in a response to a letter sent in April by Sen John Thune (R-SD), who suggested Dish’s strategy may have violated auction rules. AT&T and Verizon Communications have also argued that Dish’s coordination with the firms suppressed competition in some instances and created the false impression of increased demand in others. Dish said auction rules allowed it and the two firms, called SNR Wireless and Northstar Wireless, to collaborate on bids and discuss strategy during the auction because it disclosed the arrangement in advance. Dish also pointed to past government auctions where other carriers have collaborated in similar fashion with smaller firms. The company said its participation in the auction was good for competition, and its collaboration with SNR and Northstar helped the firms beat out industry giants AT&T and Verizon for some licenses they may otherwise have lost.

Facebook Use Polarizing? Site Begs to Differ

For years, political scientists and social theorists have fretted about the Internet’s potential to flatten and polarize democratic discourse. Because so much information now comes through digital engines shaped by our preferences -- Facebook, Google and others suggest content based on what consumers previously enjoyed -- scholars have theorized that people are building an online echo chamber of their own views. But in a peer-reviewed study published in the journal Science, data scientists at Facebook report the echo chamber is not as insular as many might fear -- at least not on the social network. While independent researchers said the study was important for its scope and size, they noted several significant limitations.

After analyzing how 10.1 million of the most partisan American users on Facebook navigated the site over a six-month period in 2014, researchers found that people’s networks of friends and the stories they see are in fact skewed toward their ideological preferences. But that effect is more limited than the worst case some theorists had predicted, in which people would see almost no information from the other side. Facebook’s findings run counter to a longstanding worry about the potential for digital filtering systems to shape our world. For Facebook, the focus is on the algorithm that the company uses to decide which posts people see, and which they do not, in its News Feed. The study also raised -- but did not answer -- the question of what happens after people click on an article with an opposing view: Are they being persuaded by its arguments, or are they dismissing it out of hand? A click, in other words, is not necessarily an endorsement, or even a sign of an open mind.