June 2015

FBI behind mysterious surveillance aircraft over US cities

The FBI is operating a small air force with scores of low-flying planes across the country carrying video and, at times, cellphone surveillance technology -- all hidden behind fictitious companies that are fronts for the government. The planes' surveillance equipment is generally used without a judge's approval, and the FBI said the flights are used for specific, ongoing investigations. The FBI said it uses front companies to protect the safety of the pilots and aircraft. It also shields the identity of the aircraft so that suspects on the ground don't know they're being watched by the FBI. In a recent 30-day period, the agency flew above more than 30 cities in 11 states across the country.

Aerial surveillance represents a changing frontier for law enforcement, providing what the government maintains is an important tool in criminal, terrorism or intelligence probes. But the program raises questions about whether there should be updated policies protecting civil liberties as new technologies pose intrusive opportunities for government spying. US law enforcement officials confirmed for the first time the wide-scale use of the aircraft, which the AP traced to at least 13 fake companies, such as FVX Research, KQM Aviation, NBR Aviation and PXW Services. Even basic aspects of the program are withheld from the public in censored versions of official reports from the Justice Department's inspector general. The FBI also has been careful not to reveal its surveillance flights in court documents. "The FBI's aviation program is not secret," spokesman Christopher Allen said in a statement. "Specific aircraft and their capabilities are protected for operational security purposes." Allen added that the FBI's planes "are not equipped, designed or used for bulk collection activities or mass surveillance." But the planes can capture video of unrelated criminal activity on the ground that could be handed over for prosecutions. Some of the aircraft can also be equipped with technology that can identify thousands of people below through the cellphones they carry, even if they're not making a call or in public. Officials said that practice, which mimics cell towers and gets phones to reveal basic subscriber information, is rare.

Facebook introduces new encryption features

Facebook says it is rolling out an experimental new feature that increases access to encryption technology for its users. A new setting on the social networking site allows users to encrypt e-mails between them and Facebook, such as messages for resetting passwords. Facebook will also allow users to share their public encryption keys right along with all their other contact info on their profiles. Those keys can be used to send a scrambled message, which only a recipient can read. It's a highly secure form of communication. And one rarely used by the general public. "Facebook's move means that there is a much broader audience of people who are thinking about end-to-end encryption," says Heather West of the Internet security firm CloudFlare.

Putting encryption keys on Facebook profiles can bring them into the mainstream, she says. The increased use of encryption by tech companies is fueling a debate, with tech companies on one side and law enforcement on another. Deputy Assistant Attorney General David Bitkower, speaking at a public forum in May, said encryption could shut out law enforcement even if agencies obtain a search warrant. "That warrant, effectively, is no better than a piece of paper," Bitkower said, "because the information cannot be accessed without the permission of the ultimate end user or end possessor." Many in Silicon Valley aren't swayed. Tim Lordan, who heads the non-partisan, non-profit Congressional Internet Caucus Advisory Committee, says the use of encryption is growing. "A lot of engineers and companies in Silicon Valley feel like it is the only way that they can protect their customers from the NSA and from would-be hackers," Lordan says, adding that while Facebook's latest move is modest, it is symbolically important in the context of the broader encryption debate.

Customer Satisfaction With TV, Internet and Phone Service at 7-Year Low, Study Finds

Americans have long expressed dissatisfaction with their cable and Internet service. In 2015, they seem to have grown even more dissatisfied. The American Customer Satisfaction Index released the results of its latest study on customer satisfaction with cable TV, Internet and phone service providers, saying that the results declined to a seven-year low. Of the 43 industries on which the survey solicits opinions, TV and Internet companies tied for last place in customer satisfaction. Cable TV and Internet providers have faced particular scrutiny in a year filled with talk of mergers in the industry.

“Internet and TV have always been among the lowest scoring,” said David VanAmburg, director of the Index. “But this year they’re at the very bottom.” The study, which is based on more than 14,000 consumer surveys, gives companies a rating from 0 to 100. For cable TV service, Comcast’s rating dropped by 10 percent over 2014, for a score of 54, the Index found. Time Warner dropped by 9 points, to a 51, tying Mediacom Communications for the lowest score among the more than 300 companies evaluated by the Index. For Internet service, Time Warner received a more favorable rating than 2014, earning a score of 58, compared with 56 for Comcast, 57 for Charter, 68 for Verizon FiOS and 69 for AT&T U-verse.

Understanding the economics of cable mergers

[Commentary] It is often said that the definition of insanity is doing the same thing twice and expecting a different result the second time. A scant three months after regulators torpedoed Time Warner Cable’s proposed merger with Comcast, the company found a new suitor, as part of a blockbuster three-company merger with rivals Charter and Bright House. But unlike its predecessor, this mega-merger among three of America’s six largest cable providers is likely to receive the government’s approval.

The reasons why one proposed cable behemoth was bad, but another is good, is not obvious, and has little to do with the traditional story about preventing cable monopolies. The quest for scale is driving merger mania throughout the industry, including the aborted Comcast-Time Warner deal and Charter’s proposed mega-merger. But mergers give these companies greater scale in another industry as well: broadband Internet service. America’s cable companies are also its largest Internet providers. Many assume this drove the government’s concern about the Comcast deal. Cable is under increasing pressure from Internet-based video providers such as Netflix and Hulu. But those companies rely upon broadband networks to reach consumers. The combined Comcast-Time Warner empire would have controlled roughly half of all American broadband customers -- and regulators were afraid the company might use its power over broadband networks to protect its cable business from Internet-based competition. Ultimately, cable’s merger mania reveals its identity as a mature industry in transition. The Internet has a history of disrupting seemingly stable old businesses, as companies such as Borders, Blockbuster, and countless music labels can attest. Now the Internet has cable in its sights. Greater scale will help this suddenly old media compete more effectively in an increasingly rich, dynamic, and competitive market for video. And in the process it will free up capital to improve Internet speeds and build out the broadband networks that will power the industry’s future.

[Danile Lyons is an associate professor at Boston College Law School]

AT&T is prepared to abide by the new net neutrality rules under the DirecTV deal

In a few weeks, federal regulators are likely to approve AT&T's $49 billion purchase of DirecTV. To seal the deal, AT&T is expected to make several promises to soothe concerns that the acquisition could hurt consumers. Among the deal's so-called conditions is expected to be something fairly simple. AT&T is prepared to accept aspects of the network neutrality rules adopted by the Federal Communications Commission earlier in 2015, according to people familiar with the negotiations, who declined to be named because the deliberations are private. AT&T has publicly opposed making the agency's newest net neutrality rules a condition of the acquisition.

It said when it first proposed the merger that it was prepared to abide by an older version of net neutrality. But in negotiations with the FCC, which must approve the deal, AT&T may be willing to go further. If AT&T ultimately followed the newer rules for Internet providers, it would be committing to at least three things. It would honor the FCC's ban on the slowing of Web sites, as well as a ban on blocking Web sites. It would also comply with a ban against taking payments from Web site operators to speed up their content, a practice known as "paid prioritization." Apparently, it is unclear how long AT&T would be required to abide by such a commitment.

The Supreme Court just made the Web even more hostile for women

You have to mean it before it's a crime. So said the Supreme Court in a ruling about online threats of violence. The opinion reverses a lower court's conviction of a man who fantasized on Facebook about killing his ex-wife. That may ease the fear many of us have about inadvertently putting something on the Internet that gets misconstrued. But the finding is a major setback for those trying to make the Web a less hateful and hostile place, particularly for women. Women are subject to tremendous amounts of harassment online. It's on Periscope. It's on blogs. It has forced some women to flee their homes. It's unfair, pervasive and seemingly unstoppable, though not for lack of trying. Entire teams of people -- the New Republic once called them Deciders -- now help tech companies police hateful speech with a mix of human oversight and computer algorithms.

If the Supreme Court had ruled the other way, it wouldn't have necessarily eased the burden on these folks. But it might have offered them, the perpetrators and the victims of hate speech a bit more guidance. The case's outcome instead places even greater responsibility on tech companies to figure out strong harassment policies on their own, and on the people who write and struggle to enforce them judiciously, often on a case-by-case basis. To require that victims be convinced of a genuine threat and to prove they're not imagining it is an impossible ask. It's basically a request for mind-reading, for threat recipients to get inside their terrorizers' heads. This might not be a problem if, as a rule, everyone on the Internet treated one another like decent human beings and nobody ever maligned anyone. But that is not the Internet we know. Our Internet is often filled with hostility, harassment and bigotry. And the fact that many of its users -- particularly women -- are regularly forced to deal with it should give us pause before we celebrate too loudly our newly upheld freedom to make threats against them.

Consolidated Electric Cooperative Offers Gigabit to Schools

Ohio’s Consolidated Electric Cooperative is one of a growing number of electric companies that have undertaken the task of deploying broadband where it wasn’t previously available or was available only at a high cost. Consolidated’s approach to broadband is different from that of some other electric companies in that the company is not offering fiber-to-the-home -- not at this point anyway -- but instead is focusing on providing middle mile connectivity to other network operators and to schools, businesses and government locations.

The company now offers service at speeds of at least a gigabit per second at discounted prices to schools in 15 districts, with some schools getting 2 Gbps service, said Doug Payauys, vice president of information systems for Consolidated Electric Cooperative. The school gigabit deployments came about through an agreement with META Solutions, an information technology company that specializes in the educational market. “We worked out deals with META to get to a number of school districts out of the gate two years ago,” said Payauys. The schools getting gigabit connectivity will use it to support an online curriculum designed to let students learn at their own pace. Additionally the high-speed connectivity will support the increased demand on the schools’ Wi-Fi networks that has resulted from an influx of tablets, smartphones and other connected learning devices.

China's smartphone market is almost saturated -- so what happens next?

[Commentary] Just like in the US, the smartphone market in China is near saturation. They are now a common tool, owned by the average family, like washing machines or rice cookers. More than 90 percent of cellphone sales in China are smartphones. In the first quarter of 2015, according to IDC, China's smartphone shipments dropped to 98.8 million units, a 4.3 percent drop from a year earlier, the first quarterly fall in six years. So China is now close to "peak smartphone." What happens next? A few possibilities:

  1. Apple booms as a status symbol: "Apple is perceived as a luxury brand in China, so its brand status is just as important as its utility in the Chinese market," says Liz Flora, who watches the China luxury market as editor in chief at Jing Daily.
  2. More premium competition: In China's saturated smartphone market, other brands will realize that they not only need to make more premium models, they need to do a much better job of them than they have in the last few years.
  3. Sub-brands aimed at younger buyers: Looking at the phone market as a whole, many Chinese brands will create or expand sub-brands to challenge Xiaomi.

Putting the kibosh on robocalls is easier said than done

[Commentary] The Kingsbury Commitment settled an antitrust case brought by the federal government and paved the way for the modern phone system. "Because of Kingsbury, we were able to have more than one phone company," said Eric Burger, a computer science professor and director of Georgetown University's Center for Secure Communications. "That's a good thing," he said. "But also because of him, AT&T and Verizon are required by law to deliver any call that reaches their networks." That's one reason robocalls keep getting through. Another is that, thanks to technology that can trick caller ID systems, telemarketers and scammers keep finding sneaky ways to get past your defenses.

Federal Communications Commission Chairman Tom Wheeler proposed new rules intended to cut down on the number of robocalls bothering people. A key change is to clear up any confusion over whether phone companies are allowed to block robocalls, just as Internet service providers try to block spam e-mail. "We are giving the green light for robocall-blocking technology," FCC Chairman Tom Wheeler said. "The FCC wants to make it clear: Telephone companies can -- and in fact should -- offer consumers robocall-blocking tools." Problem solved? Not hardly. It would take legislative or regulatory action to tweak the Kingsbury Commitment and allow carriers to block questionable calls from other phone companies, Burger said. Until then, a telemarketer or scammer anywhere in the world could use some fly-by-night phone company to gain access to the major networks.Then there's the even bigger problem of spoofing. This is a practice in which a caller ID system is tricked into thinking that a call is originating from somewhere else. And here's the catch: It's not illegal. So two cheers to the FCC for saying more needs to be done to put the kibosh on robocalls. But at this point, that's about all they're saying.

AOL Debuts Makeover That's All About Mobile Video and Social-Friendly Content

AOL is unveiling a data-driven site overhaul that should give marketers a sense of how it will zero in on mobile video and branded content as it plots its future. The revamp comes less than a month after Verizon's $4.4 billion acquisition of AOL and is based on a load of the publisher's stats. For instance, between April 2014 and April 2015, video views grew 94 percent, and 90 percent of articles now have a video attached. On mobile, unique visits are up 80 percent over last June. And multiplatform visits -- folks who read AOL's content across multiple devices -- grew 21 percent.

While those figures are intriguing, the traffic isn't from users visiting AOL.com directly. Instead, they are finding video links in social feeds. With that in mind, each article and video is meant to live as a piece of stand-alone content. For example, headlines like "White House candidates struggle in cyber space" and pieces about Vine celebrities Jack and Jack are likely to be buzzy on social media and prompt users to click on an article. "We're doing a better job of publishing video across social platforms -- there are plenty of people who aren't going to AOL as part of their daily routine," said Maureen Sullivan, president of AOL.com. "They may see some of our video content in their social stream, and then they find themselves in the AOL environment. It's almost like finding people through the side doors."