Comcast brings data caps to more cities, says it’s all about “fairness”
Comcast has expanded the list of cities where it imposes data caps, with customers in parts of Arkansas, Louisiana, Tennessee, and Virginia facing new data limits and overage charges. Newly capped areas include Little Rock (AR); Houma, LaPlace, and Shreveport (LA); Chattanooga, Greeneville, Johnson City, and Gray (TN); and Galax (VA). Cities and towns in Comcast's "Data Usage Plan Trials" already included Huntsville, Mobile, and Tuscaloosa (AL); Tucson (AZ); Fort Lauderdale, the Keys, and Miami (FL); Atlanta, Augusta, and Savannah (GA); Central Kentucky; Maine; Jackson and Tupelo (MI); Knoxville, Memphis, and Nashville (TN); and Charleston (SC). A few zip codes in Texas near the Louisiana border are also affected, as are some in Illinois and Indiana near the states' borders with Kentucky.
Comcast has steadily introduced caps into new areas, testing customers' responses before a potential nationwide rollout. Comcast, which has poor customer satisfaction ratings, insists that data caps add some "fairness" into the system. "About 8 percent of all Comcast customers go over 300GB," according to an Associated Press story. (The figure was 2 percent in late 2013.) "Data caps really amount to a mechanism 'that would introduce some more fairness into this,' says Comcast spokesman Charlie Douglas."