August 2017

While tech’s crackdown on violence-inciting white nationalist sites came rapidly following the turmoil in Virginia, it took years of cajoling by activists and advocates to get Silicon Valley ready for action. “We put out our first report about cyberhate in 1985,” says Brittan Heller, director of technology and society for the Anti-Defamation League (ADL). In 2012, the ADL inaugurated its Working Group on Cyberhate. “This was one of the first bodies to get organizations across the tech industry to talk about these issues,” says Heller. The ADL doesn’t publish a list of its members, but Heller says it includes “all the major tech companies like Facebook and Google, Apple and Microsoft, Twitter.”

In 2014, the Working Group put out best-practice guidelines for tech companies to handle online hate—like clearly explaining terms of service for users and providing mechanisms for people to report abuse. That same year, the Southern Poverty Law Center began its Silicon Valley push. “In 2014, we decided that we needed to at least make an effort to work with the tech companies to de-monetize hate,” says Heidi Beirich, director of SPLC’s Intelligence Project.

[Commentary] It took the death of a young woman at the hands of one of the neo-Nazis she was protesting to force the ever-expanding media universe to face a question it has been evading for years: Where’s the line?

Unlike the last big communications revolutions — brought about with radio and then television — this one came with no barrier to entry in terms of expensive equipment like towers and studios. There have been no governmental limits like broadcasting standards and licensing requirements. But as the downsides of informational democratization become more evident — the opening it has provided for nefarious state actors, terrorists and hate mongers — those who have some control over the web’s content stream have had a hard time figuring out where to build some much-needed dams. The trouble has come in finding the line between what some may find offensive and what is objectively dangerous speech. But at this point, if we can’t set a line at neo-Nazis and white nationalists inciting hatred and violence, can we set any line at all?

Cable companies were mostly up and the top telecommunications companies all were down in high-speed Internet subscriptions during the second quarter 2017. In all, the top 14 providers – companies that serve about 95 percent of the market – netted almost 230,000 new US broadband subscribers, according to an assessment by the Leichtman Research Group. “Cable companies added about 3.1 million broadband subscribers over the past year, while Telcos had net losses of about 550,000 broadband subscribers,” said Bruce Leichtman, president and principal analyst for Leichtman Research Group. “At the end of 2Q 2017, cable had a 64% market share vs. 36% for Telcos. The broadband market share for cable is now at the highest level it has been since the first quarter of 2004.” The cable industry still dominates, with 59.9 million broadband subscribers compared to the telcos’ 34.2 million.