FCC Takes Additional Steps to Combat Rural Call Completion Problems
Using new authority granted by Congress, the Federal Communications Commission took additional steps to combat the persistent problem of long-distance calls placed to rural America failing to reach their destination. Under the Improving Call Quality and Reliability (RCC) Act of 2017 and rules set by the FCC in 2018, “intermediate providers” must register with the FCC, and certain carriers that originate long-distance calls, called “covered providers,” may not hand off calls to an unregistered intermediate provider.