May 2021

This report identifies solutions and best practices to accelerate internet adoption through sponsored-service programs. These recommendations are critical to achieving educational equity and minimizing the risks of the digital divide—including income loss and economic exclusion—for the duration of the pandemic and beyond. As the government pursues additional education and low-income-support programs, the lessons from sponsored-service programs are applicable more broadly.

The new broadband affordability programs [the Emergency Broadband Benefit Program and the Emergency Connectivity Fund] are just temporary — and advocates say lawmakers need to develop a long-term program that will ensure low-income Americans can afford the Internet. “We’re not going back to 2019,” said Benton Senior Fellow and Public Advocate Gigi Sohn. “The digital divide doesn’t end when the pandemic ends.