Providers weigh price hikes as customers more jittery than ever
Could the major telecom operators increase prices on customer bases already reeling from general cost-of-living increases and other economic uncertainty? Executives from AT&T and Verizon both seemed to leave the door open to that possibility, but new research suggested that could be a very risky move. EY issued a report titled, “The top 10 risks in telecommunications,” which identified “Insufficient response to customers during the cost-of-living crisis” as the No.