June 2023

The Benton Institute for Broadband & Society supports the FCC’s inquiry into data caps which limit the amount of access consumers have to data before they are charged surplus fees or cut off from service. There is scant evidence that such caps are necessary and their consequences can be especially disastrous for vulnerable populations. Data caps are particularly problematic for low-income individuals who may find themselves facing unexpectedly large fees at the end of the month as a result of surpassing a data cap.

Federal Communications Commission Chairwoman Jessica Rosenworcel asked her fellow Commissioners to support a formal Notice of Inquiry to learn more about how broadband providers use data caps on consumer plans. In particular, the agency would like to better understand the current state of data caps, their impact on consumers, and whether the FCC should consider taking action to ensure that data caps do not cause harm to competition or consumers’ ability to access broadband Internet services. Specifically, the Notice of Inquiry would: