Frontier Communications boasts a higher Net Promoter Score (NPS) for its fiber product compared to competitors like AT&T, Verizon and Lumen, according to New Street Research’s broadband trends report. An NPS measures the loyalty of a company’s customer base from a scale of -100 to 100.
GoNetspeed is on a fiber deployment spree. The fiber provider accelerated builds in the second half of 2023, with the expectation that by the end of the year it will pass more than 140,000 locations across Maine, New York, Connecticut, Massachusetts and Alabama. In November 2023 alone, GoNetspeed announced new service availability in Portland and Rockland in Maine; Attalla, Alabama; Amherst, Massachusetts and Plymouth, Connecticut.
A Q&A with Cornell University’s Natassia Bravo and Mildred Warner, Ph.D. Americans’ increasing need for high-speed, reliable internet access has sharpened the digital divide between those who have broadband service and those who do not, and it has driven billions of dollars in federal and state investments. Although state broadband programs have successfully narrowed the divide, questions remain about the effects of state-funded programs, particularly about equity in new connections and funding targets.
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