Customers Prefer Fiber Internet When Available, While Satisfaction with Streaming Service Reaches Record High, ACSI Data Show
The fiber rollout may be slow and concentrated in urban areas, but it’s customers’ preferred choice when available. Fiber internet service providers (ISPs) outshine non-fiber ISPs 76 to 68 (out of 100) for customer satisfaction, per the American Customer Satisfaction Index (ACSI) Telecommunications Study 2024.