March 2025

Building Digital Skills in Rural Maine: One Skill, One Device, One Person at a Time

“We are on a mission to help residents overcome the digital divide,” says Rachel Williams, the first digital navigator for Washington County (ME) who brings essential digital skills to the community’s older population. The National Digital Equity Center (NDEC) is utilizing a Google.org grant through the National Digital Inclusion Alliance's (NDIA) National Digital Navigator Corps program for Rachel and the team of Digital Navigators to help residents in this remote part of the state become more connected to the digital world.

What We Learned in Three Charts: Digital Divide and Remote Work

Harvard Business School research continues to reveal the contours of a workforce changed by COVID-19. And yet, despite the technological advancements of the past five years, a digital divide persists.Some things we learned include:

How insurers can bridge the digital divide in healthcare

With the growing use of telemedicine, remote patient monitoring devices, and other digital healthcare services, it’s become clear companies must address the digital divide in healthcare to increase access and promote patient engagement, especially among underserved and rural populations. Mobile technology can help bridge this gap, allowing insurers and healthcare providers to deliver patient education and a range of healthcare services that potentially improve care quality — regardless of what patients can afford, where they live, or the level of digital access in their communities.

Beyond access: how digital literacy impacts economic, educational, and health outcomes in America

Connected Nation (CN) released a new research report titled, “Beyond access: Learning the digital skills to thrive online,” which can be found here. The report describes what the term “digital literacy” means, details its importance, and discusses different approaches to teaching digital skills.