Aaron Smith

Even as Americans view the internet’s personal impact in a positive light, they have grown somewhat more ambivalent about the impact of digital connectivity on society as a whole. A sizable majority of online adults (70%) continue to believe the internet has been a good thing for society. Yet the share of online adults saying this has declined by a modest but still significant 6 percentage points since early 2014. This is balanced by a corresponding increase (from 8% to 14%) in the share of online adults who say the internet’s societal impact is a mix of good and bad.

The role of so-called social media “bots” – automated accounts capable of posting content or interacting with other users with no direct human involvement – has been the subject of much scrutiny and attention in recent years. These accounts can play a valuable part in the social media ecosystem by answering questions about a variety of topics in real time or providing automated updates about news stories or events.

The social media landscape in early 2018 is defined by a mix of long-standing trends and newly emerging narratives. Facebook and YouTube dominate this landscape, as notable majorities of U.S. adults use each of these sites. At the same time, younger Americans (especially those ages 18 to 24) stand out for embracing a variety of platforms and using them frequently. Some 78% of 18- to 24-year-olds use Snapchat, and a sizeable majority of these users (71%) visit the platform multiple times per day.

In an effort to examine more deeply where people “draw the line” when it comes to online harassment, the Pew Research Center conducted a survey in which respondents were presented with fictional scenarios depicting different types of escalating online interactions. The survey then asked them to indicate which specific elements of the story they considered to be harassment. Their answers indicate that Americans broadly agree that certain behaviors are beyond the pale.

A Pew Research Center survey finds that many Americans are unclear about some key cybersecurity topics, terms and concepts. A majority of online adults can identify a strong password when they see one and recognize the dangers of using public Wi-Fi. However, many struggle with more technical cybersecurity concepts, such as how to identify true two-factor authentication or determine if a webpage they are using is encrypted. Those with higher levels of education and younger internet users are more likely to answer cybersecurity questions correctly.

Nearly nine-in-ten Americans today are online, up from about half in the early 2000s. Pew Research Center has chronicled this trend and others through more than 15 years of surveys on internet and technology use. A new set of fact sheets that will be updated as we collect new data and can serve as a one-stop shop for anyone looking for information on key trends in digital technology. To mark the occasion, here are four key trends illustrating the current technology landscape in the US:
Roughly three-quarters of Americans (77%) now own a smartphone, with lower-income Americans and those ages 50 and older exhibiting a sharp uptick in ownership over the past year.
After a modest decline between 2013 and 2015, the share of Americans with broadband service at home increased by 6 percentage points in 2016. As of November 2016, nearly three-quarters (73%) of Americans indicate that they have broadband service at home.
Nearly seven-in-ten Americans now use social media.
Half the public now owns a tablet computer.

Americans are incorporating a wide range of digital tools and platforms into their purchasing decisions and buying habits, according to a Pew Research Center survey of US adults. The survey finds that roughly eight-in-ten Americans are now online shoppers: 79% have made an online purchase of any type, while 51% have bought something using a cellphone and 15% have made purchases by following a link from social media sites. When the Center first asked about online shopping in a June 2000 survey, just 22% of Americans had made a purchase online. In other words, today nearly as many Americans have made purchases directly through social media platforms as had engaged in any type of online purchasing behavior 16 years ago.

But even as a sizeable majority of Americans have joined the world of e-commerce, many still appreciate the benefits of brick-and-mortar stores. Overall, 64% of Americans indicate that, all things being equal, they prefer buying from physical stores to buying online.

From neighborhood handymen to freelance computer programmers, Americans have long taken on piecemeal work in lieu of (or in addition to) traditional salaried employment. But today a variety of apps and online platforms are making it easier than ever for people to connect with customers who might like to hire them to do any number of jobs – from performing various types of online tasks to driving for ride-hailing services or cleaning someone’s home. These platforms also allow users to earn money in a range of other ways, such as sharing their possessions with others or selling their used goods or personal creations.

In the context of gig employment, nearly one-in-ten Americans (8%) have earned money in the last year using digital platforms to take on a job or task. Meanwhile, nearly one-in-five Americans (18%) have earned money in the last year by selling something online, while 1% have rented out their properties on a home-sharing site. Adding up everyone who has performed at least one of these three activities, some 24% of American adults have earned money in the “platform economy” over the last year. The extra income they make is a luxury for some, but a necessity for others.

In a political environment defined by widespread polarization and partisan animosity, even simple conversations can go awry when the subject turns to politics. In their in-person interactions, Americans can (and often do) attempt to steer clear of those with whom they strongly disagree. But online social media environments present new challenges. In these spaces, users can encounter statements they might consider highly contentious or extremely offensive – even when they make no effort to actively seek out this material. Similarly, political arguments can encroach into users’ lives when comment streams on otherwise unrelated topics devolve into flame wars or partisan bickering. Navigating these interactions can be particularly fraught in light of the complex mix of close friends, family members, distant acquaintances, professional connections and public figures that make up many users’ online networks. A new Pew Research Center survey of U.S. adults finds that political debate and discussion is indeed a regular fact of digital life for many social media users, and some politically active users enjoy the heated discussions and opportunities for engagement that this mix of social media and politics facilitates. But a larger share expresses annoyance and aggravation at the tone and content of the political interactions they witness on these platforms. Among the key findings of this survey:

• More than one-third of social media users are worn out by the amount of political content they encounter, and more than half describe their online interactions with those they disagree with politically as stressful and frustrating
• Many users view the tone of political discussions on social media as uniquely angry and disrespectful – although a sizeable share feels that these discussions simply reflect the broader political climate
• Most users try to ignore political arguments on social media as best they can; when that fails, they take steps to curate their feeds and avoid the most offensive types of content
• Despite these annoyances, some users – especially those with high levels of political engagement – enjoy talking, debating and posting about political issues on social media
• Frustration over politically oriented social media discussions is a bipartisan phenomenon
• Political content is as prevalent on Facebook (where users mostly follow people they know personally) as it is on Twitter (where users tend to follow a wider mix of connections)

America’s seniors have historically been late adopters to the world of technology compared to their younger compatriots, but their movement into digital life continues to deepen, according to newly released data from the Pew Research Center.

In this report, we take advantage of a particularly large survey to conduct a unique exploration not only of technology use between Americans ages 65 or older and the rest of the population, but within the senior population as well. Two different groups of older Americans emerge. The first group (which leans toward younger, more highly educated, or more affluent seniors) has relatively substantial technology assets, and also has a positive view toward the benefits of online platforms. The other (which tends to be older and less affluent, often with significant challenges with health or disability) is largely disconnected from the world of digital tools and services, both physically and psychologically. As the Internet plays an increasingly central role in connecting Americans of all ages to news and information, government services, health resources, and opportunities for social support, these divisions are noteworthy -- particularly for the many organizations and individual caregivers who serve the older adult population.

Among the key findings of this research:

• Six in ten seniors now go online, and just under half are broadband adopters
• Younger, higher-income, and more highly educated seniors use the internet and broadband at rates approaching -- or even exceeding -- the general population; Internet use and broadband adoption each drop off dramatically around age 75
• Older adults face a number of hurdles to adopting new technologies, from physical challenges, skepticism about technology, and difficulty in learning new technology
• Once seniors join the online world, digital technology often becomes an integral part of their daily lives
• Seniors differ from the general population in their device ownership habits in that fewer older adults own mobile devices, and among older adults, tablets and e-book readers are as popular as smartphones
• 27% of older adults use social networking sites such as Facebook, but these users socialize more frequently with others compared with non-SNS users