Drew Garner

Institutions that provide essential services, including education, health care, government functions, and the workforce, have a duty to make their services universally accessible. But because of the persistence of the digital divide, these institutions cannot fully integrate and modernize internet-based technologies into their services; doing so would effectively deny service to people who cannot adequately access the internet. As a result, institutions have been unable to fully leverage the benefits of technology to make their services even more effective, efficient, and innovative.

Common Sense and Public Knowledge recommend that the Universal Service Administrative Company make additional types of data available through the Affordable Connectivity Program (ACP) Enrollment Claims Tracker. The tracker is the main source of publicly-available data on the ACP. However, the tracker currently lacks key types of data to precisely measure the effect of these campaigns or understand the quality of the services and devices purchased.