Emma Gautier

In a large number of communities across the United States, shopping for Internet access is really challenging. In recent years, groups like Consumer Reports and New America have called attention to the challenge and pushed for the explicit disclosure of service details like download speed, upload speed, monthly service cost, and other information that helps potential subscribers compare providers.

In a large number of communities across the United States, shopping for Internet access is really challenging. It can be hard for someone to identify exactly what it is they will be getting when they order any given service, as well as how much they will pay for it. Significant information gaps, as well as inconsistently presented information, make it difficult for people to navigate the Internet service market.