Hannah Hill

Institutions that provide essential services, including education, health care, government functions, and the workforce, have a duty to make their services universally accessible. But because of the persistence of the digital divide, these institutions cannot fully integrate and modernize internet-based technologies into their services; doing so would effectively deny service to people who cannot adequately access the internet. As a result, institutions have been unable to fully leverage the benefits of technology to make their services even more effective, efficient, and innovative.

This report identifies solutions and best practices to accelerate internet adoption through sponsored-service programs. These recommendations are critical to achieving educational equity and minimizing the risks of the digital divide—including income loss and economic exclusion—for the duration of the pandemic and beyond. As the government pursues additional education and low-income-support programs, the lessons from sponsored-service programs are applicable more broadly.

This is the third in our series of reports on the digital divide with Boston Consulting Group, and presents a clear roadmap for closing it once and for all. The report offers new and more granular detail on the root causes of the digital divide, cites work by many other groups in this field, and shows that previous COVID relief efforts have still left millions of kids caught in the gap and have funded mainly short-short-term solutions that are set to expire.

How did stakeholders respond to school closings and the digital divide --  and what lessons can be learned from those efforts to close the digital divide going forward? This report highlights case studies at the state, city, and school district level and concludes that there are three key steps in the still unfinished endeavor of closing the K–12 digital divide during the pandemic.