James Willcox

The Federal Communications Commission released a new national broadband map, which is supposed to help consumers see their options for internet service. Just as important, the map will be used to help determine where some $42.5 billion in federal funds will go to build out better access in places where high-speed, affordable broadband is lacking. The map has quickly become a battleground for states, including Colorado, New York, and Vermont, which say it doesn’t accurately reflect how many of their citizens lack fast access to the internet.

When the COVID-19 pandemic hit hard starting in 2020, residents of Fairlawn (OH) were well-prepared to work and attend school online, while people living in some of the surrounding towns struggled with slower, less reliable internet service. Fairlawn, a relatively affluent Akron suburb of about 7,500 residents, built its own fiber-based internet service called FairlawnGig in 2017.

Millions of Americans struggle to pay for fast internet service, or find that it’s not available where they live, a new Consumer Reports survey shows. The nationally representative survey of 2,565 adults (PDF), conducted in June of this year, adds urgency to debates over broadband infrastructure and competition, according to consumer advocates.

Stay-at-home policies have made the web critical for tasks such as schoolwork, applying for unemployment benefits, and consulting with doctors. But millions of Americans lack reliable broadband access. Libraries, schools, and businesses are taking creative steps to expand Wi-Fi networks in underserved neighborhoods.

Now that the Federal Communications Commission (FCC) under chairman Ajit Pai has officially repealed net neutrality rules that have been in effect since 2015, the question becomes: Will the web really change?  Experts say that, if net neutrality norms do start to erode, it will probably happen incrementally, in ways that may be hard to recognize at first.  Here's what consumers should watch for.